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- Tasks: Service and repair professional appliances in diverse commercial settings.
- Company: Join Miele Professional, a leader in premium appliance solutions.
- Benefits: Competitive salary, excellent benefits, and opportunities for personal growth.
- Why this job: Experience varied environments and make a real impact every day.
- Qualifications: Technical experience, strong IT skills, and a passion for customer service.
- Other info: Flexible working hours with potential travel and career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
You will be servicing and repairing the complete range of Professional appliances installed in a wide range of commercial applications, companies & businesses. For example, industrial washing machines, tumble dryers and laboratory equipment washers. You will also be required to work in a medical environment, in hospitals and CSSD environments.
As a Miele Professional Technician, no two days are the same and you will experience different working environments each and every day. Some out of area travel, occasional stays away from home and out of hours work may be required and we ask for flexibility around this element.
The Purpose And Responsibilities Of This Role
- You will carry out your duties in line with customer requirements and Service KPI demands including planned maintenance, fault diagnosis, repair and electrical safety testing.
- Developing and maintaining service plans for the product range, exploring new business opportunities i.e. service contracts, planned maintenance schedules, etc.
- To ensure all jobs are carried out successfully, you will be responsible for the preparation of jobs, spares returns, vehicle maintenance, software downloads or updates and essential administration, and ensure that this is factored into your daily schedule.
We are looking for a Technician to join us in the Nottingham area, you therefore need to be living within this area or within a reasonable distance to be considered. You will be asked to demonstrate:
- Experience in a technical role with good IT skills.
- Experience of working with commercial appliances.
- An understanding of customer service best practice.
- You will be self-motivated with excellent planning, organisation and communication skills.
- Have a sense of best practice and teamwork, that will ensure our customers receive a premium level of service.
- Experience with Medical CSSD equipment such as washer disinfectors and sterilisers would be of particular interest.
What to expect from us
In addition to a strong commitment to your personal development and growth, we can offer you a competitive salary of £42,024 per annum with on target earnings potential of up to £50,478, alongside an excellent benefit package. With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight.
We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best. Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.
Please apply below by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
Field Service Technician in Nottingham employer: Miele Company
Contact Detail:
Miele Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician in Nottingham
✨Tip Number 1
Get to know the company! Research Miele and their products, especially the professional appliances you'll be working with. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of commercial appliances and any relevant IT skills. Being able to demonstrate your expertise in fault diagnosis and repair will set you apart from other candidates.
✨Tip Number 3
Show off your customer service skills! Miele values a premium level of service, so be ready to share examples of how you've gone above and beyond for customers in the past. This will highlight your fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Don’t forget to include why you want to work at Miele and what makes you the right fit for the role in your covering letter.
We think you need these skills to ace Field Service Technician in Nottingham
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with commercial appliances and any relevant technical roles you've had. We want to see how your skills align with the job description, so don’t hold back!
Personalise Your Cover Letter: When you tell us ‘why Miele?’ and ‘why me?’, be genuine! Share your passion for customer service and how you can contribute to our team. This is your chance to stand out, so let your personality shine through.
Be Clear and Concise: Keep your CV and cover letter straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’re a great fit for the Field Service Technician role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Miele Company
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to commercial appliances, especially those mentioned in the job description. Be ready to discuss your experience with industrial washing machines and medical equipment, as this will show you're the right fit for the role.
✨Show Off Your Customer Service Skills
Since customer service is key in this role, prepare examples of how you've provided excellent service in past positions. Think about specific situations where you went above and beyond to meet customer needs, as this will demonstrate your commitment to delivering a premium level of service.
✨Flexibility is Key
Be prepared to discuss your flexibility regarding travel and out-of-hours work. Miele values adaptability, so share any experiences where you've had to adjust your schedule or work environment to meet business needs.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about the team dynamics, opportunities for professional development, or how Miele measures success in customer satisfaction. This shows you're engaged and serious about the position.