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- Tasks: Lead a high-performing team to deliver exceptional customer experiences and drive sales.
- Company: Join Miele, a luxury brand known for quality design and innovation.
- Benefits: Competitive salary up to ÂŁ65,000, inclusive culture, and career progression opportunities.
- Why this job: Be part of an exciting retail environment that values creativity and customer engagement.
- Qualifications: Retail management experience with a focus on luxury brands and consultative selling.
- Other info: Dynamic role with opportunities to innovate and shape the customer journey.
The predicted salary is between 45000 - 50000 ÂŁ per year.
Are you a retail professional with a passion for leading high‑performing teams and driving exceptional customer experiences? We are currently seeking a dynamic and customer‑oriented Store Manager to lead our Solihull Experience Centre. The Miele brand is synonymous with quality design & innovation, and in our elegantly designed store we curate a handpicked selection of the finest luxury lifestyle appliances for our clientele to use in their homes. Delivering memorable demonstrations, bespoke consultations & exceptional customer service.
Our Experience Centre forges the link between dealers, consumers, and Miele by giving opportunities to close the sale either directly, or through our kitchen design partner network, interior designers and architects. We strive to bring uncompromising quality to our consumers whether they are designing an entirely new kitchen or dropping in for accessories. We run immersive and exciting in‑store events bringing retail theatre alive for our clientele and partners so that they can experience all the lifestyle benefits of our products, as part of their individual customer journey.
In this role you will be… Leading the team to deliver a best‑in‑class brand and sales experience to both consumers and partners, you will take charge of the overall performance and profitability of the business operation while ensuring consistent alignment with the company culture, style and sophistication. You will build relationships with clients and local partners ensuring a strong network of business development opportunities. Working alongside our partnerships team, you will design and deliver engaging events for our future customers, forming a large part of your role. Responsible for delivering a sales, margin and P&L budget for the store, with the highest standard of retail execution. The store manager will be heavily involved in the creation of the strategy, but ultimately accountable for the way it is delivered and executed in store. A pivotal role for our business, you will be encouraged to bring ideas and innovation to the way we operate, specifically within the premium and luxury sector. Demonstrating success by driving sales, managing teams, and delivering an exceptional customer experience.
What will it take to succeed… Retail store management experience is a must, coupled with a strong knowledge of premium and luxury brands, products, retail theatre and consultative selling. You will understand the expectations and preferences of luxury clientele, have the willingness to go above and beyond to impress, while always keeping an eye on the sales metrics. You will be a proven and capable people leader with a track record of motivating and developing employees, creating succession plans and managing inline with the cultural ambitions of the Miele Own Retail business. Dedicated to providing impeccable service through your team, offering personalised assistance and expert guidance, ensuring the consumer is placed at the heart of everything we do. A natural salesperson and both confident and capable when dealing with new and challenging situations, you will bring an ability to form relationships with local businesses and high net worth individuals, previous experience in luxury retail is essential. You will be proactive and adaptable to change with excellent planning, organisation and time management skills.
What can we offer you? We offer a competitive salary dependent on experience, plus an evolving pay and benefits package which could take your OTE up to ÂŁ60,000 - ÂŁ65,000 (this includes maximum bonus earning potential and allowances, with a base salary of between ÂŁ45,000 - ÂŁ50,000 based on experience). We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding. We employ approximately 400 employees in the UK in all areas of our business and can provide a great support to progress your career within the organisation.
If you have the experience outlined above and are excited about leading our Solihull Experience Centre and can bring energy and commitment to the team, this could be the place for you. If you want to join us and further your career, apply to us in full, telling us “Why Miele” and “Why you!”
Store Manager employer: Miele Company Ltd
Contact Detail:
Miele Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the Miele brand inside out! Familiarise yourself with their luxury products and customer service ethos. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle specific scenarios related to team leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Miele team!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how your passion aligns with Miele's commitment to quality and innovation.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury retail and team leadership. We’re looking for specific examples that demonstrate your ability to drive sales and create exceptional customer experiences.
Be Authentic: Don’t be afraid to show your personality! We value authenticity, so share your unique approach to retail and how you connect with clients. This will help us see how you fit into our positive and inclusive culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Miele Company Ltd
✨Know Your Brand Inside Out
Before the interview, dive deep into Miele's brand values, products, and customer experience philosophy. Familiarise yourself with their luxury appliances and how they stand out in the market. This knowledge will help you demonstrate your passion for the brand and your ability to lead a team that embodies its values.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, particularly in retail settings. Highlight your experience in motivating staff, managing performance, and creating a positive work culture. Be ready to discuss specific strategies you've implemented to drive sales and enhance customer experiences.
✨Engage with Customer Experience Scenarios
Think about how you would handle various customer scenarios, especially in a luxury retail environment. Be prepared to discuss how you would deliver exceptional service, manage difficult situations, and create memorable experiences for clients. This will show your understanding of the expectations of high-end clientele.
✨Bring Ideas for Events and Engagement
Since the role involves designing engaging events, come prepared with innovative ideas that could enhance the customer journey at the Solihull Experience Centre. Think about how you can incorporate retail theatre into these events to attract and retain customers, showcasing your creativity and strategic thinking.
