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- Tasks: Provide top-notch customer service and resolve queries efficiently.
- Company: Join Miele, a leading brand in premium appliances since 1899.
- Benefits: Enjoy flexible hours, competitive salary, and potential hybrid work options.
- Why this job: Be part of a passionate team dedicated to exceptional customer experiences.
- Qualifications: Previous experience in customer service and administration is essential.
- Other info: Opportunity for career development and personal growth within a supportive environment.
Based at our headquarters in Abingdon, Oxfordshire, we are seeking a dedicated Part-time Customer Service Advisor to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.
Who are we? Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but in all aspects of customer service. Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise.
About the role: The role will ensure that customer queries, problems, and questions are answered to a high standard, delivering a quality experience to our customers driven by passionate individuals who are obsessed with excellent customer service.
- Deliver Premium Customer Service: Engage directly with customers to provide exceptional after-sales service, ensuring their needs are met with professionalism and efficiency.
- Complaint Handling: Address and resolve customer complaints and issues promptly, turning potentially negative experiences into positive ones, and maintaining strong relationships with our customers.
- Communication and Customer Service Network: Ensure strong and aligned communication between the global Contact Centre, our local team, and field-based colleagues to provide seamless premium service.
- Administrative Tasks: Handle various administrative duties related to service orders, sales orders, and appliance needs.
About you: You will be passionate and energized by problem solving and exceeding customer expectations. Highly efficient with previous experience in administration and customer service. Professional in your communication, with the ability to build rapport and trust to drive credibility and confidence. The role requires independence, resilience, and a willingness to adapt to customer needs. Most importantly, you will bring the passion and pride that matches the brand, with the ability to effectively multi-task. IT literate, quick to learn new systems and processes, and a team player committed to achieving great results.
Additional Information: We are looking to hire someone with defined part-time hours. You may be asked to work flexibly within these hours and days to accommodate operational requirements, between 08:00 and 18:00, Monday to Friday. We offer a full-time starting salary of £25,000 - £27,000, plus an evolving pay, bonus, and benefits package. The role is initially office-based, with an opportunity to transition to a hybrid working pattern once you have established your knowledge and capability. We want you to feel part of a team where we will help you reach your potential, be respected, and perform at your best. If you’re the best at what you do, we want to hear from you. Bring energy and pride to your work, and this could be the place for you. We will nurture your ambition and support your career development. Please apply by sharing your CV and completing the screening questions. Let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
Part-Time Customer Service Advisor Customer Service · Abingdon · employer: Miele Company Ltd
Contact Detail:
Miele Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service Advisor Customer Service · Abingdon ·
✨Tip Number 1
Familiarise yourself with Miele's brand values and their commitment to customer service. Understanding their 'Immer Besser' philosophy will help you align your responses during interviews, showcasing your passion for delivering exceptional service.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've successfully resolved customer complaints or provided outstanding service. This will demonstrate your problem-solving skills and ability to handle challenging situations effectively.
✨Tip Number 3
Research common customer service scenarios related to domestic appliances. Being knowledgeable about potential issues customers might face with Miele products will allow you to speak confidently about how you would assist them.
✨Tip Number 4
Showcase your IT literacy by mentioning any relevant software or systems you've used in previous roles. Highlighting your quick learning abilities will reassure the hiring team that you can adapt to Miele's processes smoothly.
We think you need these skills to ace Part-Time Customer Service Advisor Customer Service · Abingdon ·
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Miele's brand values and history. Highlight your understanding of their commitment to quality and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and administration. Emphasise skills that align with the job description, such as problem-solving and communication.
Craft a Compelling Cover Letter: In your cover letter, clearly answer 'why Miele?' and 'why me?'. Showcase your passion for customer service and how your values align with Miele's 'Immer Besser' promise.
Highlight Relevant Skills: Mention specific skills that are crucial for the role, such as IT literacy, adaptability, and the ability to handle complaints effectively. Use examples from past experiences to demonstrate these skills.
How to prepare for a job interview at Miele Company Ltd
✨Show Your Passion for Customer Service
Miele values individuals who are passionate about providing excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Problem-Solving Skills
Since the role involves addressing customer complaints, think of instances where you've successfully resolved issues. Highlight your ability to turn negative experiences into positive outcomes.
✨Communicate Clearly and Professionally
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally, as you'll need to build rapport with customers and colleagues alike.
✨Research Miele and Its Values
Familiarise yourself with Miele's brand promise of 'Immer Besser' and their commitment to quality. Be ready to explain why you want to work for Miele and how your values align with theirs.
