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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service and support for Miele products.
- Company: Miele is a leading brand in premium domestic and commercial appliances, founded in 1899.
- Benefits: Enjoy a competitive salary, bonus opportunities, and potential hybrid work options after training.
- Why this job: Be part of a passionate team dedicated to delivering exceptional customer experiences and solving problems.
- Qualifications: Previous experience in customer service and administration is essential; strong communication skills are a must.
- Other info: Flexible part-time hours available, with a focus on afternoons or full days during weekdays.
The predicted salary is between 13000 - 16000 £ per year.
Based at our headquarters in Abingdon, Oxfordshire, we are seeking dedicated Customer Service Advisor to join our Customer Service delivery team. This is a busy and productive team that support our technicians in the field and our escalated customer queries, you will be using a variety of administration, coordination and communication skills, and be pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.
Who are we?
Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services.
Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means: we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.
About the role
The role will ensure that customer queries, problems and questions are answered to a high standard so that wedeliver a quality experience to our customers driven by people who are passionate and obsessiveabout excellent customerexperience.
Key Responsibilities:
- Deliver Premium Customer Service: Engage directly with customers to provide exceptional after salesservice, ensuring their needs are met with professionalism and efficiency.
- Complaint Handling: Address and resolve customer complaints and issues promptly, turning potentially negative experiences into positive ones and ensuring that we retain a strong relationship with out customers.
- Communication and Customer Service Network:Ensure our communication between the global Contact Centre, our local team and field based colleaguesis strong and aligned to enable usto provide a seamless premium service
- Administrative Tasks: Handle various administrative duties related to service orders, sales orders, and appliance needs.
About you
You will be passionate and energised by problem solving and exceeding customer expectations. Highly efficient and can demonstrateprevious experience of working in administration and customer service. Professional in your communicationwith the ability tobuild rapport and trust to drive credibility and confidence in what is required. The job role will require independence and resilience anda willingness to adapt to customers needs.
Most importantly you will bring the passion and pride that matches the brand with the ability to affectively multi-task. IT literate with the ability to pick up newsystems and processes andwork really well as a team to achieve great results.
We are looking to hire someone with defined part time hours.
You may be asked to occasionally workflexibly within these hours and days to accommodate the operational requirements of the business, our preference is that someone can work afternoonstowards the latter part of the day or full days between the hours of 08.00 and 18.00 Monday to Friday
We offer a full time starting salary up to £27,000plus an evolving pay, bonusand benefits package. The role is office based initially,with an opportunity to then work in a hybrid pattern once you have established your knowledge and capability in the role.
We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you. We will nurture your ambition and support your further career development.
Please apply by sharing your CV and completing the screening questionsand let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
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Part-Time Customer Service Advisor employer: Miele Company Ltd
Contact Detail:
Miele Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Miele's products and services. Understanding the premium nature of their appliances will help you engage with customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-playing different customer scenarios can prepare you to turn negative experiences into positive ones, which is crucial for this role.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your past experiences. Being able to juggle various administrative tasks while maintaining excellent customer service is key to standing out.
✨Tip Number 4
Be ready to discuss your flexibility in working hours. Since the role requires adaptability, highlighting your willingness to adjust your schedule can demonstrate your commitment to meeting operational needs.
We think you need these skills to ace Part-Time Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise skills that align with Miele's commitment to premium customer service, such as problem-solving and communication.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate why you want to work for Miele and how your values align with their 'Immer Besser' philosophy. Use specific examples from your past experiences to demonstrate your passion for customer service.
Highlight Relevant Skills: Focus on showcasing your ability to handle complaints, multitask, and work efficiently under pressure. Mention any IT literacy or experience with new systems, as this is crucial for the role.
Answer Screening Questions Thoughtfully: When completing the screening questions, take your time to provide thoughtful and detailed responses. This is your chance to express your enthusiasm for the role and the company, so make it count!
How to prepare for a job interview at Miele Company Ltd
✨Research Miele's Values
Before the interview, take some time to understand Miele's brand promise of 'Immer Besser' or 'Forever Better'. This will help you align your answers with their commitment to quality and customer service, showing that you share their values.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you successfully handled customer complaints or queries. Be ready to discuss how you turned negative situations into positive outcomes, as this is crucial for the role.
✨Showcase Your Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly and professionally. Demonstrating your ability to build rapport and trust during the interview will be key to showcasing your fit for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, customer service strategies, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if Miele is the right fit for you.