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- Tasks: Service and repair professional appliances in diverse commercial settings.
- Company: Join Miele, a leader in premium appliance solutions.
- Benefits: Competitive salary, excellent benefits, and personal development opportunities.
- Why this job: Experience varied environments and make a real impact in customer service.
- Qualifications: Technical experience with commercial appliances and strong IT skills required.
- Other info: Flexible working hours and potential for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
You will be servicing and repairing the complete range of Professional appliances installed in a wide range of commercial applications, companies & businesses. For example, industrial washing machines, tumble dryers and laboratory equipment washers. You will also be required to work in a medical environment, in hospitals and CSSD environments.
Responsibilities
As a Miele Professional Technician, no two days are the same and you will experience different working environments each and every day. Some out of area travel, occasional stays away from home and out of hours work may be required and we ask for flexibility around this element.
The purpose and responsibilities of this role include:
- Carrying out duties in line with customer requirements and Service KPI demands including planned maintenance, fault diagnosis, repair and electrical safety testing.
- Developing and maintaining service plans for the product range, exploring new business opportunities i.e. service contracts, planned maintenance schedules, etc.
- Preparation of jobs, spares returns, vehicle maintenance, software downloads or updates and essential administration, ensuring that this is factored into your daily schedule.
We are looking for a Technician to join us in the Salisbury area, you therefore need to be living within this area or within a reasonable distance to be considered.
You will be asked to demonstrate:
- Experience in a technical role with good IT skills.
- Experience of working with commercial appliances.
- An understanding of customer service best practice.
- Self-motivation with excellent planning, organisation and communication skills.
- A sense of best practice and teamwork, ensuring our customers receive a premium level of service.
- Experience with Medical CSSD equipment such as washer disinfectors and sterilisers would be of particular interest.
What to expect from us:
In addition to a strong commitment to your personal development and growth, we can offer you a competitive salary of £42,024 per annum with on target earnings potential of up to £50,478, alongside an excellent benefit package. With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight.
We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best. Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.
Please apply below by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
Field Service Technician Miele Professional - Commercial Appliances · West Wiltshire - Pro · employer: Miele Company Ltd
Contact Detail:
Miele Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician Miele Professional - Commercial Appliances · West Wiltshire - Pro ·
✨Tip Number 1
Get to know the company! Research Miele and their products, especially the commercial appliances you'll be working with. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former Miele employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for practical assessments! Since this role involves servicing and repairing appliances, brush up on your technical skills. Be ready to demonstrate your problem-solving abilities and knowledge of electrical safety testing during the interview.
✨Tip Number 4
Show off your customer service skills! Miele values exceptional customer experience, so be prepared to share examples of how you've gone above and beyond for customers in the past. This will highlight your fit for the team!
We think you need these skills to ace Field Service Technician Miele Professional - Commercial Appliances · West Wiltshire - Pro ·
Some tips for your application 🫡
Show Your Passion for Miele: When you're writing your cover letter, make sure to express why you want to work with Miele. We love seeing genuine enthusiasm, so let us know what excites you about our brand and the role!
Tailor Your CV: Don’t just send a generic CV! We want to see how your experience aligns with the Field Service Technician role. Highlight your technical skills, especially with commercial appliances, and any relevant customer service experience.
Be Clear and Concise: Keep your application straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us see your potential quickly!
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Miele Company Ltd
✨Know Your Appliances
Make sure you brush up on the specific commercial appliances you'll be working with, like industrial washing machines and laboratory equipment washers. Familiarise yourself with their common issues and maintenance needs, as this will show your technical knowledge and readiness for the role.
✨Demonstrate Customer Service Skills
Since customer service is key in this role, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will highlight your understanding of best practices.
✨Flexibility is Key
Be prepared to discuss your flexibility regarding travel and out-of-hours work. Share any previous experiences where you adapted to changing schedules or environments, as this will demonstrate your willingness to meet the demands of the job.
✨Showcase Your Team Spirit
Miele values teamwork, so come equipped with examples of how you've successfully collaborated with others in a technical setting. Highlight any projects where you worked closely with colleagues to achieve a common goal, as this will reflect your ability to contribute positively to the team.
