At a Glance
- Tasks: Diagnose and solve appliance issues in customers' homes, ensuring top-notch service.
- Company: Join Miele, a leader in premium appliances with a legacy of excellence since 1899.
- Benefits: Earn up to £45,281, enjoy 25 days holiday, and access wellness schemes.
- Why this job: Be part of a supportive community that values innovation and personal growth.
- Qualifications: Technical experience in electronics or white goods preferred; training provided.
- Other info: Flexible background accepted; great career progression opportunities await.
The predicted salary is between 30000 - 45000 £ per year.
We are recruiting across the following locations. Your location must be within or close to the postcodes listed:
- London / Essex - Postcodes: RM13 - RM20 and SS11 - SS16
- Bromley - Postcodes: BR, CR and DA
- West London - Postcodes: All W Postcodes
- North London - Postcodes: All N/NW Postcodes
The Miele Service team is an award-winning service delivery function, supporting the needs of our domestic customers directly in their homes. We hire the best technicians from the white goods sector to join our field service community. Our team is built on a legacy of excellence and innovation that dates back to 1899. We are proud to offer a workplace and culture that is as future proof as our world-renowned products. At Miele, we don’t just build appliances—we build careers. Join us in living our philosophy of being ‘Immer Besser’—Forever Better.
About the role
Working independently, we give you the tools to succeed. We build a community around you to share your practices and feel part of something special, inspiring results as a team with a family feel, and redefining excellence every day. Our Domestic Field Service teams work creatively to service our customers in their homes, bringing a new challenge every day as you diagnose and solve the issues that arise. You could be servicing any of our world class products to sustain their life and support our sustainability promise. As one of our brand ambassadors, you will be encouraged and rewarded to promote our care product and appliances. We have a reward platform where you can earn points to exchange for personal gift cards or products.
About you
Ideally you will have worked in an Appliance engineer or Appliance technician role; however, if you bring technical experience from any industry, what would be advantageous is if it was gained in the electronics, white goods, electrical or gas industry. We are flexible on your background and can offer full training on our appliances. In turn we will support your training to achieve great results in line with our “Immer Besser” philosophy. Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint. A gas qualification and experience would be highly desirable but not essential.
What to expect from us
In addition to a strong commitment to your personal development and growth, we can offer you on target earnings of up to £45,281 (£47,508 inc. London Weighting if based within M25), along with a comprehensive benefits package:
- Starting salary of £37,569 (£40,721 inc. London Weighting if based within M25) which increases incrementally as you gain skills.
- Potential to rise within the first 8 months.
- A daily lunch allowance included in salary.
- Performance related bonus scheme.
- Commission for introducing our customers to products, accessories and care collection.
- Optional private use of Company Vehicle subject to relevant HMRC rates.
- 25 days holiday, plus bank holidays.
- Contributory pension scheme.
- Internal recognition with the ability to earn points.
- Wellness and employee support schemes.
- Life assurance @ 4 x Salary if enrolled in pension scheme.
- Income protection scheme.
- Excellent training and support network.
- Active personal development plan and opportunities to further your career.
- Medicash Scheme – money back towards the cost of healthcare and wellness.
- Inspired Performance - reward and recognition portal.
- Eye-care voucher Scheme.
- Substantial discount on all company products.
If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you. Please apply below by sharing your CV, answering the screening questions and letting us know ‘why Miele?’ and ‘why me?’ in the covering letter section. This role closes for applications Friday 20th February. Please note we may close the application sooner so advise submitting applications as soon as possible.
Field Service Technician (London and Surroundin... Field Service - Domestic · Abingdon · employer: Miele Company Ltd
Contact Detail:
Miele Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician (London and Surroundin... Field Service - Domestic · Abingdon ·
✨Tip Number 1
Get to know the company! Research Miele's values and products so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of our team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service roles. We want to hear about your problem-solving skills and how you handle customer interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Miele family!
We think you need these skills to ace Field Service Technician (London and Surroundin... Field Service - Domestic · Abingdon ·
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about joining our team and how your passion aligns with our 'Immer Besser' philosophy.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience, especially if you've worked in the appliance or technical field. We love seeing how your background can contribute to our award-winning service team!
Answer the Screening Questions Thoughtfully: Take your time with the screening questions. This is your chance to showcase your skills and experiences that make you a great fit for us. Be specific and relate your answers back to the job description!
Craft a Compelling Cover Letter: In your cover letter, answer 'why Miele?' and 'why me?'. This is your opportunity to connect your personal values with our company culture. Keep it genuine and let us know what makes you stand out!
How to prepare for a job interview at Miele Company Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to domestic appliances. Familiarise yourself with Miele's products and their unique features. This will not only show your enthusiasm but also help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and solved issues. Think of specific scenarios that highlight your troubleshooting skills, especially in a customer-facing role. This will demonstrate your ability to handle the challenges of the job.
✨Emphasise Teamwork
Miele values collaboration, so be ready to discuss how you've worked effectively in teams before. Share stories that illustrate your ability to communicate and cooperate with others, as well as how you contribute to a positive team environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the specifics of the role. This shows your genuine interest in Miele and helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers.
