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- Tasks: Sell and advise customers on premium Miele appliances while promoting brand passion.
- Company: Join Miele, a world leader in premium domestic and commercial appliances.
- Benefits: Earn up to £13.16 per hour with a great pay and benefits package.
- Why this job: Be part of a respectful and inclusive culture that values your potential.
- Qualifications: Previous customer-facing experience and strong communication skills required.
- Other info: Exciting career progression opportunities within a dynamic team environment.
The predicted salary is between 27000 - 35000 £ per year.
Are you looking for the next step in your retail career? Do you want to join a company where customer experience is a key business driver? Our Experience Centres forge the link between dealers, consumers, and Miele, by giving opportunities to close the sale either directly or through our partner network. Miele Experience Centres are different to normal stores, with lower footfall but higher value customer transactions. We strive to provide a premium experience for every consumer, whether they are kitting out an entire new kitchen, or dropping in to buy some replacement detergents for their washing machine.
Who are we? Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services. Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means: we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.
In this role you will be... Reporting to the Store Manager, you will sell and advise customers in the selection and purchase of Miele appliances, with the possibility of up-grading products whilst promoting pride and passion for the Miele brand. We offer a premium experience to our customers so you will be involved in large and smaller scale events for both products and accessories. Working as a team you will strive to hit sales targets for both yourself and the team.
Our customers are loyal and inquisitive, you will be required to demonstrate multiple communication styles across telephone, face to face and written. You'll be confident and professional with the ability to respond effectively to quotations and queries. You will bring previous experience of working in a customer facing role and can demonstrate credibility and confidence in what is required. Most importantly you will bring the passion and pride that matches the brand with the ability to effectively multi-task. IT literate with the ability to adapt to systems and processes and work really well as a team to achieve great results.
You will be working on a full-time basis, 37.5 hours a week, working across 5 days on a rota covering Monday to Sunday.
What can we offer you? We offer up to £13.16 per hour plus an evolving pay and benefits package. We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding. We employ approximately 400 employees in the UK in all areas of our business and can provide a great foundation to progress your career within the organisation. If you impress with your ability and can bring energy and commitment to the team, this could be the place for you. If you want to join us on our quest for “Immer Besser” and further your career, apply now.
Sales Consultant Retail · Edinburgh employer: Miele Company Ltd
Contact Detail:
Miele Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant Retail · Edinburgh
✨Tip Number 1
Get to know Miele and its products inside out! Familiarise yourself with the brand's history, values, and the premium appliances they offer. This knowledge will not only impress during interviews but also help you connect with customers on a deeper level.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers face-to-face and over the phone, it’s crucial to be confident and articulate. Role-play different scenarios with friends or family to get comfortable with various customer interactions.
✨Tip Number 3
Show your passion for customer service! Miele values a premium experience, so be ready to share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you align with their commitment to excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Miele team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Consultant Retail · Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, make sure to highlight your enthusiasm for providing top-notch customer service. We want to see how you can contribute to creating that premium experience for our customers, just like we do at Miele.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Sales Consultant role. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and approachability. We’re looking for someone who can communicate effectively across different styles, so let your personality shine through while keeping it polished.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Miele team!
How to prepare for a job interview at Miele Company Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research Miele thoroughly. Understand their products, values, and the 'Immer Besser' philosophy. This will not only show your genuine interest but also help you align your answers with the company's ethos.
✨Showcase Your Customer Service Skills
Since this role is all about providing a premium customer experience, prepare examples from your past roles where you went above and beyond for customers. Highlight your ability to adapt your communication style to different situations, as this is key in retail.
✨Demonstrate Team Spirit
Miele values teamwork, so be ready to discuss how you've successfully collaborated with others in previous jobs. Share specific instances where you contributed to team goals or supported colleagues, showing that you're a team player who can help hit those sales targets.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your sales skills. Practice selling a Miele product or handling a customer query. This will help you feel more confident and demonstrate your ability to engage with customers effectively.