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- Tasks: Provide exceptional customer service and resolve queries with professionalism.
- Company: Join Miele, a world leader in premium appliances with a family-oriented culture.
- Benefits: Competitive salary of £27,000, bonuses, and flexible working options after training.
- Why this job: Be part of a passionate team dedicated to delivering top-tier customer experiences.
- Qualifications: Experience in customer service and strong problem-solving skills required.
- Other info: Opportunities for career development and a supportive work environment.
The predicted salary is between 24000 - 30000 £ per year.
Based at our headquarters in Abingdon, Oxfordshire, we are seeking a dedicated Customer Resolutions Specialist to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.
Who are we?
Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services.
Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means: we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.
About the role
The role will ensure that escalated customer queries, challenges and questions are answered to a high standard, so that we deliver a quality experience to our customers driven by people who are passionate and obsessive about excellent customer experience.
Key Responsibilities
- Deliver Premium Customer Service: Engage directly with customers via email and phone to provide exceptional after sales service, ensuring their needs are met with professionalism and efficiency
- Complaint Handling: investigate, address and resolve customer complaints and issues promptly, turning potentially negative experiences into positive ones and ensuring that we retain a strong relationship and build trust with our customers
- Communication and Customer Service Network: Ensure our communication between the global Contact Centre, our local team and field based colleagues is strong and aligned to enable us to provide a seamless premium service
- Administrative Tasks: Handle various administrative duties related to service orders, sales orders, and appliance needs with accuracy and to ensure that anyone who views the customer record will be informed on the situation
About you
You will be passionate and energized by problem solving and exceeding customer expectations. Highly effective and proactive at problem solving. You will be asked to demonstrate these skills from your previous experience of working in administration and customer service.
Professional in your communication with the ability to build rapport and trust to drive credibility and confidence in what is required. The job role will require independence and resilience and a willingness to adapt to customers’ needs.
Most importantly you will bring the passion and pride that matches the brand with the ability to affectively multi-task. IT literate with the ability to pick up new systems and processes and work really well as a team to achieve great results.
Hours of work
Your hours of work will be based on 37.5 hours over 5 days each week. You may be asked to work flexibly within these hours and days to accommodate the operational requirements of the business. Initially, your hours of work will be arranged between the hours of 08.00 and 18.00 Monday to Friday.
Compensation and benefits
We offer a full time salary of £27,000 plus an evolving pay, bonus and benefits package. The role is office based initially, with an opportunity to then work in a hybrid pattern once you have established your knowledge and capability in the role.
Why join us
We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you. We will nurture your ambition and support your further career development.
How to apply
Please apply by sharing your CV and completing the screening questions and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
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Customer Resolutions Specialist (Full-Time) Customer Service · Abingdon · employer: Miele Company Ltd
Contact Detail:
Miele Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Specialist (Full-Time) Customer Service · Abingdon ·
✨Tip Number 1
Get to know Miele! Research the company’s values and products so you can show your passion for their premium service during interviews. This will help us see how you align with our 'Immer Besser' promise.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. We love hearing about how you’ve made a difference!
✨Tip Number 3
Be ready to showcase your communication skills. During interviews, demonstrate how you build rapport and trust with customers. We want to see that you can connect with people just as much as you can solve their issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to our mission of delivering exceptional customer service.
We think you need these skills to ace Customer Resolutions Specialist (Full-Time) Customer Service · Abingdon ·
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing top-notch support and making customers happy.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Resolutions Specialist. Highlight your relevant experience in customer service and administration, and don’t forget to mention any specific skills that align with what we’re looking for!
Answer the Screening Questions Thoughtfully: Take your time with the screening questions. This is your chance to show us why you’re a great fit for Miele. Be specific about your experiences and how they relate to the role – we love seeing real examples!
Craft a Compelling Cover Letter: In your cover letter, answer 'why Miele?' and 'why me?'. This is your opportunity to connect your values with ours and explain how your unique skills can contribute to our mission of being 'forever better'. Don’t hold back!
How to prepare for a job interview at Miele Company Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research Miele thoroughly. Understand their products, values, and the 'Immer Besser' promise. This will not only show your enthusiasm but also help you align your answers with their brand ethos.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you've successfully resolved customer complaints or challenges. Highlight how you turned a negative situation into a positive outcome, as this is crucial for the Customer Resolutions Specialist role.
✨Practice Professional Communication
Since communication is key in this role, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and skills.
✨Demonstrate Your Passion for Customer Service
During the interview, express your genuine passion for providing excellent customer service. Share stories that illustrate your dedication to exceeding customer expectations and building trust, which are essential qualities for this position.
