At a Glance
- Tasks: Provide exceptional customer service and resolve queries with professionalism.
- Company: Join Miele, a world leader in premium appliances with a family-oriented culture.
- Benefits: Competitive salary of £27,000, bonuses, and flexible working options after training.
- Other info: Opportunities for career development and a supportive work environment.
- Why this job: Be part of a passionate team dedicated to delivering top-tier customer experiences.
- Qualifications: Experience in customer service and strong problem-solving skills required.
The predicted salary is between 24000 - 30000 £ per year.
Based at our headquarters in Abingdon, Oxfordshire, we are seeking a dedicated Customer Resolutions Specialist to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.
Who are we?
Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services.
Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means: we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.
About the role
The role will ensure that escalated customer queries, challenges and questions are answered to a high standard, so that we deliver a quality experience to our customers driven by people who are passionate and obsessive about excellent customer experience.
Key Responsibilities
- Deliver Premium Customer Service: Engage directly with customers via email and phone to provide exceptional after sales service, ensuring their needs are met with professionalism and efficiency
- Complaint Handling: investigate, address and resolve customer complaints and issues promptly, turning potentially negative experiences into positive ones and ensuring that we retain a strong relationship and build trust with our customers
- Communication and Customer Service Network: Ensure our communication between the global Contact Centre, our local team and field based colleagues is strong and aligned to enable us to provide a seamless premium service
- Administrative Tasks: Handle various administrative duties related to service orders, sales orders, and appliance needs with accuracy and to ensure that anyone who views the customer record will be informed on the situation
About you
You will be passionate and energized by problem solving and exceeding customer expectations. Highly effective and proactive at problem solving. You will be asked to demonstrate these skills from your previous experience of working in administration and customer service.
Professional in your communication with the ability to build rapport and trust to drive credibility and confidence in what is required. The job role will require independence and resilience and a willingness to adapt to customers’ needs.
Most importantly you will bring the passion and pride that matches the brand with the ability to affectively multi-task. IT literate with the ability to pick up new systems and processes and work really well as a team to achieve great results.
Hours of work
Your hours of work will be based on 37.5 hours over 5 days each week. You may be asked to work flexibly within these hours and days to accommodate the operational requirements of the business. Initially, your hours of work will be arranged between the hours of 08.00 and 18.00 Monday to Friday.
Compensation and benefits
We offer a full time salary of £27,000 plus an evolving pay, bonus and benefits package. The role is office based initially, with an opportunity to then work in a hybrid pattern once you have established your knowledge and capability in the role.
Why join us
We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you. We will nurture your ambition and support your further career development.
How to apply
Please apply by sharing your CV and completing the screening questions and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
Customer Resolutions Specialist (Full-Time) Customer Service · Abingdon · employer: Miele Company Ltd
Miele, a world leader in premium domestic and commercial appliances, offers an exceptional work environment at its Abingdon headquarters. As a Customer Resolutions Specialist, you will be part of a dedicated team that values excellence in customer service, with opportunities for professional growth and a supportive culture that encourages ambition and collaboration. Enjoy a competitive salary, evolving benefits, and the chance to work in a hybrid model after establishing your expertise in this rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolutions Specialist (Full-Time) Customer Service · Abingdon ·
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Miele Company Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Miele Company Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Resolutions Specialist (Full-Time) Customer Service · Abingdon ·
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Miele Company Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Miele Company Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Miele Company Ltd!
How to prepare for a job interview at Miele Company Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
