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For Companies At a Glance
- Tasks: Provide exceptional customer service and resolve queries with professionalism.
- Company: Join Miele, a world leader in premium appliances with a family-oriented culture.
- Benefits: Competitive salary of £27,000, bonus opportunities, and career development support.
- Why this job: Be part of a passionate team dedicated to delivering top-tier customer experiences.
- Qualifications: Experience in customer service and strong problem-solving skills required.
- Other info: Flexible working hours and potential for hybrid work after training.
The predicted salary is between 21600 - 28800 £ per year.
Based at our headquarters in Abingdon, Oxfordshire, we are seeking dedicated Customer Resolutions Specialists to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.
Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services.
Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means: we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.
About the role
The role will ensure that escalated customer queries, challenges and questions are answered to a high standard, so that we deliver a quality experience to our customers driven by people who are passionate and obsessive about excellent customer experience.
Key Responsibilities
- Deliver Premium Customer Service: Engage directly with customers via email and phone to provide exceptional after sales service, ensuring their needs are met with professionalism and efficiency.
- Complaint Handling: Investigate, address and resolve customer complaints and issues promptly, turning potentially negative experiences into positive ones and ensuring that we retain a strong relationship and build trust with our customers.
- Communication and Customer Service Network: Ensure our communication between the global Contact Centre, our local team and field based colleagues is strong and aligned to enable us to provide a seamless premium service.
- Administrative Tasks: Handle various administrative duties related to service orders, sales orders, and appliance needs with accuracy and to ensure that anyone who views the customer record will be informed on the situation.
About you
You will be passionate and energised by problem solving and exceeding customer expectations. Highly effective and proactive at problem solving. You will be asked to demonstrate these skills from your previous experience of working in administration and customer service.
Professional in your communication with the ability to build rapport and trust to drive credibility and confidence in what is required. The job role will require independence and resilience and a willingness to adapt to customer’s needs.
Most importantly you will bring the passion and pride that matches the brand with the ability to effectively multi-task. IT literate with the ability to pick up new systems and processes and work really well as a team to achieve great results.
Full time hours are 37.5 hours per week, based in our offices in Abingdon and working Monday to Friday. You may be asked to work flexibly within these hours and days to accommodate the operational requirements of the business. Initially, your hours of work will be arranged between the hours of 08.00 and 18.00 Monday to Friday.
We offer a full time salary of £27,000 plus an evolving pay, bonus and benefits package. The role is office based initially, with an opportunity to then work in a hybrid pattern once you have established your knowledge and capability in the role.
We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you. We will nurture your ambition and support your further career development.
Please apply by sharing your CV and completing the screening questions and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
Customer Service Specialist in Abingdon employer: Miele Company Ltd
Contact Detail:
Miele Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Abingdon
✨Tip Number 1
Get to know Miele! Research the company, its products, and its values. When you understand what makes Miele tick, you can tailor your conversations to show how you fit into their culture and mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, make sure you can articulate your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. Be ready to share these stories during interviews to demonstrate your ability to handle complaints effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Miele team. Don’t forget to express your passion for customer service in your cover letter!
We think you need these skills to ace Customer Service Specialist in Abingdon
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing top-notch support and making customers happy.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Specialist. Highlight your relevant experience in administration and customer service, and don’t forget to mention any specific skills that align with our needs, like problem-solving and communication.
Answer the Screening Questions Thoughtfully: Take your time with the screening questions. This is your chance to show us why you’re a great fit for Miele. Be specific about your experiences and how they relate to the role, and don’t shy away from sharing examples of how you've exceeded customer expectations in the past.
Craft a Compelling Cover Letter: In your cover letter, answer 'why Miele?' and 'why me?'. This is your opportunity to connect your values with ours and explain what makes you the perfect candidate. Keep it engaging and personal – we want to get to know you!
How to prepare for a job interview at Miele Company Ltd
✨Know Your Stuff
Before the interview, make sure you research Miele and its products thoroughly. Understand their brand promise of 'Immer Besser' and think about how you can embody that in your role as a Customer Service Specialist. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you've successfully resolved customer complaints or challenges. Highlight how you turned negative situations into positive outcomes, as this aligns perfectly with the role's focus on delivering premium customer service.
✨Practice Professional Communication
Since communication is key in this role, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend or family member to get comfortable with discussing your experiences and how they relate to the job.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if Miele is the right fit for you.
