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- Tasks: Manage customer interactions and ensure a premium experience from enquiry to resolution.
- Company: Join Miele, a leading brand in commercial appliances with a focus on exceptional service.
- Benefits: Earn up to £26,000 with a competitive benefits package and personal development opportunities.
- Why this job: Be part of a dynamic team that values your growth and passion for customer service.
- Qualifications: Strong organisation skills, customer-focused approach, and experience in a similar environment.
- Other info: Work Monday to Friday in a supportive environment that encourages collaboration and innovation.
The predicted salary is between 15600 - 26000 £ per year.
Based at our Abingdon office - the central hub for communication between Miele and our customer, our Sales Operations PRO GB team delivers exceptional service through telephone, email, and emerging technologies. As a key ambassador for the brand, you will manage customer interactions from initial enquiry to successful resolution, ensuring a premium experience at every stage.
Responsibilities include handling administrative tasks such as organising site surveys, preparing quotations, processing orders and invoices, and responding to all customer queries. You will work to achieve KPIs aligned with the Miele vision and purpose, while adhering to all legal, policy, and procedural standards within the Sales Customer Operations team.
The key purpose of the role is to facilitate the processing of sales enquiries through to quotation, order and successful installation. You will be IT literate and have an understanding of CRM systems, with the ability to take detailed case information from both online portals and emails or via the telephone, ensuring that sales leads are logged, and all touchpoints in the lead to order value chain are recorded and monitored closely. This is a task that will involve a high level of attention to detail ensuring the task is seen through to completion.
Your customer service interactions will have the customer at the heart of what you do so that we are always fulfilling our commitment to them. In addition, you will be involved in regular customer interactions to maintain relationships that will relate to the purchase of new equipment.
You will be asked to demonstrate:
- Experience from working in a similar environment that incorporates strong organisation and administration skills.
- A customer focused approach where you understand multi-channel communication and can provide an exceptional service with examples of managing a range of internal and external service providers or stakeholders.
- Confidence to challenge when necessary and build rapport and trust to drive credibility and confidence to our customers.
- Strong teamwork and commitment to succeed.
- A passion and pride that matches the premium nature of our brand with a good understanding of Miele Professional.
What to expect from us: In addition to a strong commitment to your personal development and growth, we can offer you a salary of up to £26,000 plus a competitive benefits package. The hours of work are Monday to Friday, 37.5 hours a week. With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight.
We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best. Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.
Please apply by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
Customer Operations Sales Agent Miele Professional - Commercial Appliances · Abingdon employer: Miele Company Ltd
Contact Detail:
Miele Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Sales Agent Miele Professional - Commercial Appliances · Abingdon
✨Tip Number 1
Get to know Miele inside out! Research the brand, its values, and its products. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer interactions, being articulate and confident over the phone or via email is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Miele team.
We think you need these skills to ace Customer Operations Sales Agent Miele Professional - Commercial Appliances · Abingdon
Some tips for your application 🫡
Show Your Passion for Miele: When you write your cover letter, make sure to express why you're excited about Miele and what draws you to our brand. We want to see that you understand our values and are genuinely interested in being part of our team.
Tailor Your CV: Don’t just send a generic CV! Highlight your relevant experience and skills that align with the Customer Operations Sales Agent role. We’re looking for specific examples that showcase your customer service skills and attention to detail.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us see your communication skills right from the start!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Miele Company Ltd
✨Know Your Stuff About Miele
Before the interview, do your homework on Miele Professional. Understand their products, values, and what sets them apart in the commercial appliances market. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Highlight situations where you managed queries or resolved issues effectively, as this role is all about ensuring a premium experience for customers.
✨Demonstrate Your Organisational Skills
Since the role involves handling administrative tasks, be ready to discuss how you stay organised. Share techniques you use to manage multiple tasks, like using CRM systems or prioritising workload, to ensure nothing slips through the cracks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about team dynamics, KPIs, or how Miele measures customer satisfaction. This shows you’re thinking about how you can contribute to their success.
