At a Glance
- Tasks: Service and repair commercial appliances in diverse environments like hospitals and laundries.
- Company: Join Miele Professional, a globally recognised premium brand with a rich history.
- Benefits: Earn up to £42,024 plus bonuses, enjoy discounts, gym memberships, and health plans.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Make a real impact while working with cutting-edge technology and exceptional customer service.
- Qualifications: Strong diagnostic skills and experience in field service or technical support required.
The predicted salary is between 42024 - 50478 £ per year.
As a Field Service Technician at Miele Professional, you will service and repair a wide range of commercial appliances across multiple customer environments, including industrial laundries, laboratories, hospitals and medical facilities. From industrial washing machines and tumble dryers to specialist laboratory equipment washers, every day offers something different.
Working across the Crawley area, you will represent a globally recognised premium brand while delivering exceptional customer service and technical expertise. Some travel outside your local area, occasional overnight stays and out-of-hours work may be required, so flexibility is important.
At Miele, we strive to make our workplace and culture as future proof as our world-renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being “Immer Besser” - forever better.
Your Responsibilities- In close collaboration with customers and internal departments, carry out fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances to a high technical standard.
- In line with health, safety and gas safe regulations, complete the installation and decommissioning of professional appliances across commercial and medical environments.
- Through every customer interaction, contribute to an exceptional service experience while always representing the Miele brand professionally.
- In partnership with planners, managers and service partners, maintain clear communication to support efficient service delivery and resolve technical issues effectively.
- By maintaining accurate van stock, spare parts control and daily administration, support strong first-time fix rates and operational efficiency.
- Through customer engagement and product knowledge, promote Miele care products, accessories, service contracts and planned maintenance solutions.
- By actively participating in technical training and development, maintain up-to-date knowledge of Miele products, systems and diagnostic processes while working towards performance targets and key performance indicators.
- Strong diagnostic and fault-finding skills, including the ability to repair and maintain professional electrical and gas appliances using relevant test equipment.
- Proven experience working within a field service or technical customer service environment while delivering high standards of customer support.
- Sound technical knowledge of UK power supplies, wiring components and appliance systems, with the ability to identify and resolve technical issues effectively.
- Excellent communication and organisational skills, with the ability to manage workload independently and build positive customer relationships.
- A proactive approach to learning and development, including maintaining up-to-date product knowledge and completing technical training programmes.
- A salary of up to £42,024 per annum with on-target earnings potential of up to £50,478, plus a competitive benefits package.
- Extensive discounts on Miele products for yourself, family and friends.
- Discounted gym membership and a daily lunch allowance.
- Extensive health cash plan and free eye tests.
- Additional benefits including financial advice, recognition schemes and more.
This is a full-time permanent position covering the Crawley area. We are looking for candidates who live in or near Crawley.
Remote Commercial Appliance Field Service Technician in Crawley employer: Miele Australia Pty
Miele Professional is an exceptional employer that prioritises employee growth and development while fostering a culture of excellence and innovation. As a Field Service Technician, you will enjoy a competitive salary, extensive benefits including discounts on Miele products, and opportunities for continuous learning in a supportive environment. With a commitment to delivering outstanding customer service and technical expertise, Miele offers a rewarding career path in a globally recognised premium brand.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Commercial Appliance Field Service Technician in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical skills. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm for the role shine through. Remember, they’re looking for someone who fits their team culture as much as their skill set.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Miele.
We think you need these skills to ace Remote Commercial Appliance Field Service Technician in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Field Service Technician. Highlight your diagnostic skills and experience with commercial appliances, as well as any relevant technical training you've completed.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for Miele. Share specific examples of how you've delivered exceptional customer service and resolved technical issues in previous roles.
Showcase Your Flexibility:Since the job may require travel and out-of-hours work, be sure to mention your flexibility in your application. We want to know that you're ready to adapt to the demands of the role!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Miele.
How to prepare for a job interview at Miele Australia Pty
✨Know Your Stuff
Make sure you brush up on your technical knowledge about commercial appliances, especially those relevant to the role. Familiarise yourself with common issues and repairs for industrial washing machines and other equipment you'll be working with. This will show that you're not just a candidate, but someone who genuinely understands the field.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in delivering exceptional service. Think of specific examples where you resolved issues or went above and beyond for a customer. This will highlight your ability to represent the Miele brand professionally.
✨Flexibility is Key
The job requires some travel and occasional overnight stays, so be ready to discuss your flexibility. Share any past experiences where you adapted to changing schedules or worked outside of regular hours. This will demonstrate your commitment to the role and your willingness to meet the company's needs.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows that you're not only interested in the position but also in how you can grow within the company. It’s a great way to engage with the interviewer and leave a lasting impression.
