At a Glance
- Tasks: Service and repair commercial appliances in diverse environments like hospitals and labs.
- Company: Join Miele Professional, a globally recognised premium brand with a rich history.
- Benefits: Earn up to £42,024 plus bonuses, with discounts on products and gym memberships.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Make a real impact while working with cutting-edge technology and exceptional customer service.
- Qualifications: Strong diagnostic skills and experience in field service or technical support required.
The predicted salary is between 42024 - 50478 £ per year.
As a Field Service Technician at Miele Professional, you will service and repair a wide range of commercial appliances across multiple customer environments, including industrial laundries, laboratories, hospitals and medical facilities. From industrial washing machines and tumble dryers to specialist laboratory equipment washers, every day offers something different.
Working across the Crawley area, you will represent a globally recognised premium brand while delivering exceptional customer service and technical expertise. Some travel outside your local area, occasional overnight stays and out-of-hours work may be required, so flexibility is important.
At Miele, we strive to make our workplace and culture as future proof as our world-renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being “Immer Besser” - forever better.
Your Responsibilities- In close collaboration with customers and internal departments, carry out fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances to a high technical standard.
- In line with health, safety and gas safe regulations, complete the installation and decommissioning of professional appliances across commercial and medical environments.
- Through every customer interaction, contribute to an exceptional service experience while always representing the Miele brand professionally.
- In partnership with planners, managers and service partners, maintain clear communication to support efficient service delivery and resolve technical issues effectively.
- By maintaining accurate van stock, spare parts control and daily administration, support strong first-time fix rates and operational efficiency.
- Through customer engagement and product knowledge, promote Miele care products, accessories, service contracts and planned maintenance solutions.
- By actively participating in technical training and development, maintain up-to-date knowledge of Miele products, systems and diagnostic processes while working towards performance targets and key performance indicators.
- Strong diagnostic and fault-finding skills, including the ability to repair and maintain professional electrical and gas appliances using relevant test equipment.
- Proven experience working within a field service or technical customer service environment while delivering high standards of customer support.
- Sound technical knowledge of UK power supplies, wiring components and appliance systems, with the ability to identify and resolve technical issues effectively.
- Excellent communication and organisational skills, with the ability to manage workload independently and build positive customer relationships.
- A proactive approach to learning and development, including maintaining up-to-date product knowledge and completing technical training programmes.
- A salary of up to £42,024 per annum with on-target earnings potential of up to £50,478, plus a competitive benefits package.
- Extensive discounts on Miele products for yourself, family and friends.
- Discounted gym membership and a daily lunch allowance.
- Extensive health cash plan and free eye tests.
- Additional benefits including financial advice, recognition schemes and more.
This is a full-time permanent position covering the Crawley area. We are looking for candidates who live in or near Crawley.
Commercial Appliance Field Service Technician in Crawley employer: Miele Australia Pty
At Miele Professional, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Field Service Technicians can thrive. With a competitive salary and a comprehensive benefits package, including discounts on our premium products and health plans, we foster a culture of continuous learning and development. Join us in the Crawley area and be part of a globally recognised brand that values innovation and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Appliance Field Service Technician in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have a lead on that perfect Field Service Technician role.
✨Tip Number 2
Show off your skills! If you can, create a portfolio or a list of your past projects and successes. This will help you stand out when chatting with potential employers about your experience with commercial appliances.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to companies like Miele Professional and express your interest. A friendly email can go a long way in getting your foot in the door.
✨Tip Number 4
Keep learning! Stay updated on the latest technologies and trends in the field. This not only boosts your confidence but also shows employers that you're committed to being 'Immer Besser' in your career.
We think you need these skills to ace Commercial Appliance Field Service Technician in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight your diagnostic skills and experience with commercial appliances, as well as any relevant technical training you've completed.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for Miele. Share specific examples of how you've delivered exceptional customer service and resolved technical issues in previous roles.
Showcase Your Flexibility:Since the role may require travel and out-of-hours work, mention your flexibility in your application. Let us know that you're ready to adapt to the needs of the job and the customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Miele Australia Pty
✨Know Your Appliances
Before the interview, brush up on your knowledge of commercial appliances, especially those relevant to Miele's product range. Familiarise yourself with common issues and repairs associated with industrial washing machines and laboratory equipment. This will show your technical expertise and genuine interest in the role.
✨Demonstrate Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've delivered exceptional service in previous positions. Think about times when you resolved a customer's issue or went above and beyond to ensure their satisfaction. This will highlight your ability to represent the Miele brand professionally.
✨Show Flexibility and Adaptability
Given that the job may require travel and out-of-hours work, be ready to discuss your flexibility. Share experiences where you've adapted to changing circumstances or worked outside of regular hours. This will reassure them that you're committed to meeting the demands of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if Miele is the right fit for you. Asking about their philosophy of 'Immer Besser' can also demonstrate your alignment with their values.
