At a Glance
- Tasks: Support daily operations and deliver a premium customer experience at our Miele Experience Centre.
- Company: Join Miele, a renowned brand committed to quality and innovation since 1899.
- Benefits: Competitive salary, performance bonuses, extensive product discounts, and health benefits.
- Other info: Full-time role with opportunities for ongoing training and career progression.
- Why this job: Lead a dynamic team and create memorable experiences for customers while developing your career.
- Qualifications: Retail management experience with strong sales and customer service skills.
The predicted salary is between 32500 - 32500 £ per year.
As an Assistant Store Manager, you will play a key role in delivering a premium customer experience while supporting the day-to-day operation of our Miele Experience Centre in Cambridge. You will work closely with the Store Manager to drive sales performance, develop team capability and ensure every customer receives a best-in-class brand experience. This is an exciting opportunity for an experienced retail professional who enjoys leading by example, developing people and creating an environment where customers can experience the quality and innovation of Miele products first-hand.
At Miele, we strive to make our workplace and culture as future proof as our world-renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being “Immer Besser” - forever better.
Your Responsibilities- In close collaboration with the Store Manager, support the delivery of sales, customer experience and operational objectives across the Experience Centre.
- Through coaching, guidance and leadership, contribute to the development and performance of the sales team while creating a positive and engaging working environment.
- In partnership with customers and colleagues, deliver a premium brand experience and build long-term relationships that encourage loyalty and repeat business.
- By monitoring store standards, displays and customer service levels, ensure the Experience Centre consistently reflects the quality and values of the Miele brand.
- In support of daily store operations, assist with rota planning, administration, stock management and compliance activities to ensure the smooth running of the Experience Centre.
- Through effective communication and problem solving, manage customer enquiries and resolve issues promptly while maintaining high levels of customer satisfaction.
- In the absence of the Store Manager, take responsibility for leading the Experience Centre and ensuring business priorities and performance targets are achieved.
- Proven experience in a retail management or supervisory role, with a strong track record of delivering sales results and customer service excellence.
- Experience leading, coaching and developing team members to achieve individual and team objectives.
- Strong commercial awareness with the ability to drive sales performance, manage priorities and support operational efficiency.
- Excellent communication, organisation and relationship-building skills, with the confidence to engage with customers, colleagues and stakeholders at all levels.
- A proactive and adaptable approach, with the ability to perform effectively in a fast-paced retail environment and embrace new challenges.
- Competitive salary of up to £32,500 and performance-related bonus opportunity of up to 2 months.
- Extensive discounts on Miele products for yourself, family and friends.
- Access to health and wellbeing benefits, including health cash plans and eye care support.
- Ongoing training and development opportunities to support your career progression.
- Additional benefits including recognition schemes, financial wellbeing support and employee assistance programmes.
This is a full-time fixed term position, working with us until May 2027, working five days out of seven, including weekends. We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can thrive.
Assistant Store Manager in Cambridge employer: Miele AG
Miele is an exceptional employer, offering a vibrant work culture at our Cambridge Experience Centre where innovation and quality are at the forefront. As an Assistant Store Manager, you will benefit from competitive salaries, extensive product discounts, and robust training opportunities that foster personal and professional growth. Join us in creating a premium customer experience while being part of a company that values inclusivity and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Cambridge
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Miele AG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Miele AG!
We think you need these skills to ace Assistant Store Manager in Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Miele AG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Miele AG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Miele AG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Miele AG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
