At a Glance
- Tasks: Lead customer operations, oversee service partners, and drive performance through data.
- Company: Miele, a renowned brand committed to exceptional customer service.
- Benefits: Strong benefits package, full-time role, and opportunities for professional growth.
- Other info: Exciting transition to Reading in 2027 with a focus on development.
- Why this job: Shape a high-performing culture and make a real impact on customer satisfaction.
- Qualifications: Experience in customer operations and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
Miele is seeking a Customer Operations Manager in Abingdon (moving to Reading in mid-2027) to lead Planning, Customer Resolutions and Back Office teams.
You will oversee outsourced service partners, translate business strategies into actionable plans, and drive performance through data and governance.
You will shape a high-performing, customer-focused culture with clear accountability, coaching and development. This is a full-time, permanent role with a strong benefits package.
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Customer Operations Leader: Service & Escalations in Abingdon employer: Miele AG
Miele is an exceptional employer that prioritises employee growth and a premium customer experience in its Wigmore Street Experience Centre. With a competitive salary, extensive product discounts, and a strong focus on training and development, Miele fosters a supportive work culture where team members are encouraged to thrive and innovate. Join us in our commitment to being 'Immer Besser' - forever better, as we continue to evolve and deliver excellence since 1899.
