At a Glance
- Tasks: Service and repair commercial appliances in diverse environments like hospitals and laundries.
- Company: Join Miele Professional, a globally recognised premium brand with a commitment to excellence.
- Benefits: Earn up to £42,024 plus bonuses, enjoy discounts, gym memberships, and health plans.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic role.
- Qualifications: Strong diagnostic skills and experience in field service or technical customer support.
The predicted salary is between 42024 - 50478 £ per year.
As a Field Service Technician at Miele Professional, you will service and repair a wide range of commercial appliances across multiple customer environments, including industrial laundries, laboratories, hospitals and medical facilities. From industrial washing machines and tumble dryers to specialist laboratory equipment washers, every day offers something different.
Working across the Crawley area, you will represent a globally recognised premium brand while delivering exceptional customer service and technical expertise. Some travel outside your local area, occasional overnight stays and out-of-hours work may be required, so flexibility is important.
At Miele, we strive to make our workplace and culture as future proof as our world-renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being “Immer Besser” - forever better.
Your Responsibilities- In close collaboration with customers and internal departments, carry out fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances to a high technical standard.
- In line with health, safety and gas safe regulations, complete the installation and decommissioning of professional appliances across commercial and medical environments.
- Through every customer interaction, contribute to an exceptional service experience while always representing the Miele brand professionally.
- In partnership with planners, managers and service partners, maintain clear communication to support efficient service delivery and resolve technical issues effectively.
- By maintaining accurate van stock, spare parts control and daily administration, support strong first-time fix rates and operational efficiency.
- Through customer engagement and product knowledge, promote Miele care products, accessories, service contracts and planned maintenance solutions.
- By actively participating in technical training and development, maintain up-to-date knowledge of Miele products, systems and diagnostic processes while working towards performance targets and key performance indicators.
- Strong diagnostic and fault-finding skills, including the ability to repair and maintain professional electrical and gas appliances using relevant test equipment.
- Proven experience working within a field service or technical customer service environment while delivering high standards of customer support.
- Sound technical knowledge of UK power supplies, wiring components and appliance systems, with the ability to identify and resolve technical issues effectively.
- Excellent communication and organisational skills, with the ability to manage workload independently and build positive customer relationships.
- A proactive approach to learning and development, including maintaining up-to-date product knowledge and completing technical training programmes.
- A salary of up to £42,024 per annum with on-target earnings potential of up to £50,478, plus a competitive benefits package.
- Extensive discounts on Miele products for yourself, family and friends.
- Discounted gym membership and a daily lunch allowance.
- Extensive health cash plan and free eye tests.
- Additional benefits including financial advice, recognition schemes and more.
This is a full-time permanent position covering the Crawley area. We are looking for candidates who live in or near Crawley.
Commercial Appliance Field Service Technician in Abingdon employer: Miele AG
At Miele Professional, we pride ourselves on being an exceptional employer, offering a dynamic work environment for our Commercial Appliance Field Service Technicians. With a competitive salary and extensive benefits, including discounts on our premium products and a focus on employee development, we foster a culture of continuous improvement and support. Join us in the Crawley area to represent a globally recognised brand while enjoying opportunities for personal and professional growth in a collaborative and customer-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Appliance Field Service Technician in Abingdon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching Miele and understanding their products. Show them you’re not just another candidate; you’re genuinely interested in what they do!
✨Tip Number 3
Practice your technical skills! Brush up on your diagnostic and fault-finding abilities. Being able to demonstrate your expertise can really set you apart during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Miele team!
We think you need these skills to ace Commercial Appliance Field Service Technician in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight your diagnostic skills and experience with commercial appliances, as well as any relevant technical training you've completed.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for Miele. Share specific examples of how you've delivered exceptional customer service and resolved technical issues in previous roles.
Showcase Your Flexibility:Since the job may require travel and out-of-hours work, let us know about your flexibility. Mention any past experiences where you adapted to changing schedules or worked in different environments.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Miele AG
✨Know Your Stuff
Make sure you brush up on your technical knowledge about commercial appliances, especially those used in industrial settings. Familiarise yourself with common issues and repairs, as well as the specific products Miele offers. This will show that you're not just interested in the role but also prepared to tackle the challenges it presents.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided exceptional service in the past. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to represent the Miele brand professionally.
✨Flexibility is Key
Be prepared to discuss your flexibility regarding travel and working hours. Since the job may require occasional overnight stays and out-of-hours work, showing that you're adaptable and willing to meet these demands will make you a more attractive candidate.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. This could include inquiries about training opportunities, team dynamics, or how success is measured in the position. Asking questions shows your genuine interest in the role and helps you determine if it's the right fit for you.
