At a Glance
- Tasks: Support and maintain business-critical application systems for maximum efficiency.
- Company: Join Midwich, a leading AV/IT distribution company with global partnerships.
- Benefits: Enjoy private healthcare, pension scheme, and flexible working options.
- Other info: Great career growth opportunities and a supportive workplace culture.
- Why this job: Be part of an innovative team and enhance your tech skills in a dynamic environment.
- Qualifications: Experience with D365 products and a passion for IT applications support.
The predicted salary is between 44595 - 54505 £ per year.
About Us
Midwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding.
Our partners are world leading brands including Samsung, LG, Philips and Panasonic to name a few and they demand effective marketing that delivers results through sales.
Part of Midwich's future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director.
As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.
About the Role
We're looking for an Application Support Analyst to join our Group Enterprise Application Support Team and play a key role in keeping our business-critical systems, including Dynamics 365, running at their best.
The successful person will be working closely with the Group Head of Enterprise Applications, Associate Application Support Analyst and Programme and Project teams, helping develop, maintain and support systems that enable the efficient delivery of services and information across the business.
- What you will be doing in this role
- Support and maintain the Midwich application systems to the highest possible standard with maximum levels of attainable productivity and efficiency.
- Conduct problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
- Contribute to the application problem analysis and resolution service for complex application problems in conjunction with the users and application suppliers.
- Participate in small IT application projects and assist users to run their application projects, providing technical and project control input where required.
- Improve or recommend improvements for application functionality and performance and provide suggestions for system and business improvements in conjunction with third parties, where necessary.
- Analyse user processes and produce data and process flow diagrams as well as reports and recommendations for improvements.
- Assist in developing procedures and documentation for application support.
- Support decision making on application configuration, upgrades packages and releases.
- Communicate to appropriate levels within IT and the business serious issues which have impacted or may impact if left unresolved.
- Analyse administration data from systems and produce technical and business reports for consumption by departmental managers, where necessary.
- Analyse user processes and produce data and process flow diagrams as well as reports and recommendations for improvements.
Work with departments to design and implement more effective business processes.
- Monitor interfaces, defined operational system processes and data extracts associated with the business systems and ensure their smooth running.
- Support the 1st Line support team to ensure they have the skills appropriate to their role regarding the D365 ecosystem.
- What you will bring to the role
- Expertise in one or more D365 Products - F&O, CRM or SCM.
- A sound understanding of technical IT issues to enable discussions with internal and external technical specialists.
- A sound understanding of applications and data security.
- Experience in all aspects of providing IT applications support to users in a customer focused environment.
- Experience of analysing user needs and requirements, mapping process and documenting the results to facilitate the support process.
- Experience of supporting ERP systems and an understanding of their architecture.
- Ability to create clear, accurate, and professional technical documentation for systems, integrations, and customisations performed on the system.
- Experience in other technologies such as SQL, Power BI, Logic Apps, Azure Data Storage, and Power platform.
- Excellent written and verbal communication skills.
Don't worry if you don't tick every box.
If you're eager to learn and develop your skills, we'd still love to hear from you.
This is an exciting opportunity for someone looking to take the next step in their Dynamics support career, or for a Dynamics 365 power user with a strong technical aptitude who is ready to transition into an Application Support Analyst role.
- Why you should work here
- Contributory Pension Scheme
- Private Health Care
- Permanent Health Scheme
- Life Cover
- Paid Sickness Leave
- Staff Purchase Scheme
- Recruitment Finders Fee
- Employee Assistance Programme (EAP)
- Reduced Gym Membership (dependant on location)
- Cycle to Work Scheme
- Free Car Parking
- Shares Programme
Midwich Group is an equal opportunity employer and welcomes applicants from all backgrounds.
- Closing Date 31st October 2026
- #J-18808-Ljbffr
Application Support Analyst in Diss employer: MIDWICH GROUP
MIDWICH GROUP offers a dynamic work environment with opportunities for professional growth across various fields such as Sales, Business Management, Finance, Marketing, and Logistics. The company partners with leading brands like Samsung, LG, and Philips, providing employees with exposure to cutting-edge technologies and innovative solutions. With a focus on collaboration and customer success, MIDWICH GROUP fosters a culture that values teamwork and individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Diss
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MIDWICH GROUP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MIDWICH GROUP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MIDWICH GROUP!
✨Direct Apply to MIDWICH GROUP
Let's not forget to apply directly through the MIDWICH GROUP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst in Diss
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MIDWICH GROUP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MIDWICH GROUP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MIDWICH GROUP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
