Partner Manager

Location: Remote in London, UK

Role Description:

From day one, you’ll be responsible for growing ShipBob’s agency and tech partner ecosystem while working closely with our go-to‑market teams (sales, marketing, and revenue operations). Your primary focus will be managing relationships with partners who refer, resell, or recommend ShipBob’s fulfillment services, while also supporting a select group of partners where integration or strategic value alignments exist. You’ll be accountable for revenue pipeline targets (lead flow, partner‑driven sales opportunities, and pipeline revenue) and program‑related KPIs (new partners onboarded, revenue share sourced from partners, etc.). In addition to these KPIs, you will have rotating, project‑related goals that span 1–2 quarters (e.g. developing a new integration with a key partner). You’ll report directly to the Senior Manager of Partnerships.

What you’ll do:

• Partner Ecosystem Management: Oversee a book of partners, ensuring they are effectively managed and supported. Develop and maintain strong relationships with key partners. Act as the primary point of contact and ensure partners are engaged and satisfied. Take introductory calls with agency and tech partners within your vertical. You'll be responsible for qualifying these partners and determining fit, with a focus on driving value and lead flow from strategic relationships.
• Partner Onboarding: Oversee the onboarding process for new partners, ensuring they have the necessary tools, resources, and training to be successful.
• Strategic Planning: Collaborate with partners to create joint business plans that outline mutual goals, strategies, and key performance indicators.
• Revenue Growth: Identify opportunities to drive revenue growth through partnerships.
• Cross‑functional Collaboration: Work closely with internal teams to ensure seamless integration of partner solutions and services. Coordinate with sales, marketing, and operations to deliver a smooth experience for our partners.
• Events & Webinars: Participate in co‑marketing events (virtual and in‑person) at the request of the partner marketing team. As we continue to ramp up our in‑person events strategy (~20‑25 per quarter), the Partner Program Manager will need to be open to travel and work at conferences, VIP dinners, and expos. Each PM is expected to participate in 5 in‑person events per quarter. There is a particular need for staff at events on the East Coast, which represents our biggest area of opportunity.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• Knowledge of the ecommerce space. Be able to become a thought leader around ecommerce and fulfilment, you can build a solid credibility with ecosystem partners.
• Technical aptitude or knowledge. Most top partnerships require a direct integration with ShipBob’s fulfillment software. You don’t have to know how to write code, but aptitude in comprehending integrations, APIs, and the functionality of integrations is essential.
• Maturity in business development skills. You will be managing the day‑to‑day relationship with partners. You should be comfortable and empowered in negotiating the proper structures, contracts, etc. to ensure success.
• Entrepreneurial/self‑starter tendencies. No one will tell you what to do every day in this role, so you will have to create your own roadmap. The ability to work autonomously and reach firm conclusions using messy or incomplete data is crucial.
• Detail orientation and communication skills. You are interacting with our highest‑revenue partners and C‑level executives within ShipBob. Attention to detail in your written and verbal communication is key.
• Willingness to get in the weeds. At ShipBob, we don’t have any roles that sit in ivory towers. You should be willing to interface directly with partner contacts, internal stakeholders, and merchants (our customers) at any level to solve problems.
• Ability to “scale yourself”. This is not a sales role but does carry revenue targets, so you must make the best use of your time by prioritising, automating, and working through others where possible vs. pursuing your own wins exclusively.
• The ideal candidate will have 4+ years of experience in partnerships and a pre‑established network of agency partners.

Perks & Benefits:

• Medical and Wellness Benefits
• Life Assurance
• Income Protection
• Pension Scheme

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results‑driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid‑Market ecommerce merchants to provide them access to best‑in‑class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in‑house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment centre network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest‑growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.