Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support 3PLs, manage operations, and optimise merchant experiences daily.
- Company: Join ShipBob, a top global supply chain platform for e-commerce merchants.
- Benefits: Enjoy medical benefits, life assurance, pension schemes, and more perks.
- Why this job: Be part of a high-performance culture that values collaboration and personal growth.
- Qualifications: Bring relationship-building skills and experience in operations or e-commerce fulfillment.
- Other info: On-site presence required up to 90%, including weekends and nights.
The predicted salary is between 36000 - 60000 £ per year.
Join the ShipBob Team
As a member of the ShipBob Team, you will…
- Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company, and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
- Collaborate with Peers and Leaders: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
- Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their impact and accountability. Success is measured tangibly, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Commutable to Birmingham (B46) and Derbyshire (DE74)
Role Description:
The role is an individual contributor responsible for developing and supporting our partner fulfillment centers to ensure they perform to necessary standards. This includes overseeing new startup functions such as project management, systems training, and equipment setup. The Operations Support Manager will build solid partnerships with new and existing 3PL sites by understanding their needs and facilitating their success within ShipBob’s dashboard and fulfillment services. This role reports to the Senior Operations Support Manager, who also serves as the backup.
What You Will Do:
- Supporting our 3PLs: Training, troubleshooting, adoption, and bridging ShipBob capabilities with partner objectives.
- Supporting the execution of best-in-class operations: Managing inbound operations, providing merchant feedback, supporting VAS operations, coordinating transport, and developing scalable solutions.
- Supporting our Merchants: Achieving KPIs, assisting onboarding, optimizing space utilization, and resolving escalations.
- Supporting our Internal Customers: Responding to operational queries, attending review calls, providing reports, and supporting succession planning.
What You Will Bring:
- Relationship-building skills, patience, resilience, and experience in operations or e-commerce fulfillment.
- Ability to be on-site up to 90%, including weekends and nights if necessary.
- Intermediate skills in MS Office, especially Excel, and access to a vehicle for travel.
Perks & Benefits:
- Medical and Wellness Benefits, Life Assurance, Income Protection, Pension Scheme, and more.
#LI-DS2
We value diverse experiences and encourage all qualified individuals to apply, recognizing that talent comes from various backgrounds.
About You:
We seek energetic high performers who thrive in a dynamic, collaborative, results-driven environment, embracing accountability, humility, and challenging work.
Learn more about our culture at our Culture page.
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants, backed by top investors and headquartered in Chicago. We provide innovative fulfillment solutions across a network of fulfillment centers worldwide.
ShipBob is an equal opportunity employer and prohibits discrimination and harassment of any kind.
#J-18808-Ljbffr
Operations Support Manager employer: Midwest Startups
Contact Detail:
Midwest Startups Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Familiarise yourself with ShipBob's operations and their partner fulfilment centres. Understanding their processes and challenges will help you demonstrate your ability to support and enhance their performance during interviews.
✨Tip Number 2
Showcase your relationship-building skills by preparing examples of how you've successfully collaborated with teams or partners in previous roles. This will highlight your ability to foster strong partnerships, which is crucial for the Operations Support Manager position.
✨Tip Number 3
Be ready to discuss your experience with project management and systems training. Prepare specific instances where you've implemented training programs or managed projects that led to operational improvements, as this aligns with the role's responsibilities.
✨Tip Number 4
Demonstrate your problem-solving skills by thinking of examples where you've tackled complex issues in a high-performance environment. This will show that you can thrive under pressure and contribute to ShipBob's goal-driven culture.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Operations Support Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in operations or e-commerce fulfillment. Provide specific examples of how you've successfully managed projects, trained teams, or improved processes in previous roles.
Showcase Relationship-Building Skills: Since the role involves building partnerships with 3PL sites, include examples that demonstrate your relationship-building skills. Mention any relevant experiences where you successfully collaborated with peers or external partners.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Discuss your ownership mindset and how you can contribute to ShipBob's mission. Make sure to convey your understanding of their high-performance culture and your commitment to achieving results.
How to prepare for a job interview at Midwest Startups
✨Show Your Ownership Mindset
Demonstrate your proactive approach by sharing examples of how you've taken ownership of projects in the past. Discuss specific challenges you faced and the innovative solutions you implemented to overcome them.
✨Emphasise Collaboration Skills
Highlight your ability to work well with others by discussing past experiences where you collaborated with peers or leaders. Be prepared to explain how you foster open communication and build trust within a team.
✨Understand the High-Performance Culture
Familiarise yourself with ShipBob's commitment to results and accountability. Be ready to discuss how you measure success in your previous roles and how you can contribute to a goal-driven environment.
✨Prepare for Operational Scenarios
Since the role involves supporting 3PLs and managing operations, prepare for situational questions related to troubleshooting and optimising processes. Think about how you would handle specific operational challenges and be ready to share your thought process.
