Partner Manager in London

Location: Remote in London, UK

Role Description:

From day one, you'll be responsible for growing ShipBob's agency and tech partner ecosystem while working closely with our go-to-market teams (sales, marketing, and revenue operations). Your primary focus will be managing relationships with partners who refer, resell, or recommend ShipBob's fulfillment services, while also supporting a select group of partners where integration or strategic value alignments exist. You'll be accountable for revenue pipeline targets (lead flow, partner-driven sales opportunities, and pipeline revenue) and program-related KPIs (new partners onboarded, revenue share sourced from partners, etc.). In addition to these KPIs, you will have rotating, project-related goals that span 1–2 quarters (e.g. developing a new integration with a key partner). You'll report directly to the Senior Manager of Partnerships.

What you'll do:

• Partner Ecosystem Management: Oversee a book of partners, ensuring they are effectively managed and supported. Develop and maintain strong relationships with key partners. Act as the primary point of contact and ensure partners are engaged and satisfied.
• Partner Onboarding: Oversee the onboarding process for new partners, ensuring they have the necessary tools, resources, and training to be successful.
• Strategic Planning: Collaborate with partners to create joint business plans that outline mutual goals, strategies, and key performance indicators.
• Revenue Growth: Identify opportunities to drive revenue growth through partnerships.
• Cross-functional Collaboration: Work closely with internal teams to ensure seamless integration of partner solutions and services. Coordinate with sales, marketing, and operations to deliver a smooth experience for our partners.
• Events & Webinars: Participate in co-marketing events (virtual and in-person) at the request of the partner marketing team. The Partner Program Manager will need to be open to travel and work at conferences, VIP dinners, and expos. Each PM is expected to participate in 5 in-person events per quarter.
• Additional duties and responsibilities as necessary.

What you'll bring to the table:

• Knowledge of the ecommerce space. Be able to become a thought leader around ecommerce and fulfilment, you can build a solid credibility with ecosystem partners.
• Technical aptitude or knowledge. Most top partnerships require a direct integration with ShipBob's fulfillment software. You don’t have to know how to write code, but aptitude in comprehending integrations, APIs, and the functionality of integrations is essential.
• Maturity in business development skills. You will be managing the day-to-day relationship with partners. You should be comfortable and empowered in negotiating the proper structures, contracts, etc. to ensure success.
• Entrepreneurial/self-starter tendencies. No one will tell you what to do every day in this role, so you will have to create your own roadmap.
• Detail orientation and communication skills. Attention to detail in your written and verbal communication is key.
• Willingness to get in the weeds. You should be willing to interface directly with partner contacts, internal stakeholders, and merchants (our customers) at any level to solve problems.
• Ability to "scale yourself". This is not a sales role but does carry revenue targets, so you must make the best use of your time by prioritising, automating, and working through others where possible.

The ideal candidate will have 4+ years of experience in partnerships and a pre-established network of agency partners.

Perks & Benefits:

• Medical and Wellness Benefits
• Life Assurance
• Income Protection
• Pension Scheme

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work.

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.