Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations support for partner fulfilment centres and drive their success.
- Company: Join ShipBob, a fast-growing tech company revolutionising e-commerce fulfilment.
- Benefits: Enjoy medical benefits, life assurance, pension scheme, and a dynamic work culture.
- Why this job: Make a real impact in a high-performance environment while growing your skills.
- Qualifications: 5+ years in operations leadership with strong interpersonal and problem-solving skills.
- Other info: Collaborative culture focused on continuous improvement and personal growth.
The predicted salary is between 50000 - 60000 £ per year.
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We’ve set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Kettering, UK (LTN1) or nearby areas (Birmingham, Corby, Rugby, Lutterworth, Northampton). You will be expected to spend ~80% of your time on-site at partner locations.
Role Description: You will be responsible for the development and support of our partner fulfillment centers to ensure they are all performing to the standards that we have developed. This role will oversee new startup functions including project management, systems training, process optimization and equipment set up. The Senior Operations Support Manager will build solid partnerships with new SFN partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services. This role reports to the Regional Director, Fulfillment Ops, UK/EU, who also serves as the backup for this role.
What you’ll do:
- You will be expected to spend ~80% of your time on-site at a partner location.
- Help in site selections and potential SFN site partner vetting in conjunction with the ShipBob sourcing team.
- Consultation: Understand SFN partner needs and adapt building launch plans to ensure successful partner integration and launch.
- Serve as a first point of contact and own successful launch 60–90-day, in conjunction with the local ShipBob OSM during implementation phase and maintain status of first point of contact post-launch.
- Configuration: Implement Specific Measures for Success. Set up the dashboard and services to accomplish the goals of the SFN partner sites. Responsible for site layout, equipment set‑up, and training of SFN partner staff with SFN support teams.
- Training: Coach and Guide SFN partner to Success. Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality. Reinforce training materials provided during Phase I and Phase II training to encourage self‑service and seamless interaction with ShipBob dashboard and services.
- Troubleshoot: Find and Course‑Correct. Own the relationship to handle all questions, requests, and issues related to onboarding at ShipBob as a SFN partner site.
- Adoption: Inspire SFN partner use of Key ShipBob Features and Tools/Dashboard. Bridge ShipBob SFN partner objectives with ShipBob capabilities to push use of key functions and features of operational WMS and SOP’s.
- Perform: Nail Key Performance Indicators (KPIs). SLAs: Help SFN partners achieve all key metrics (KPIs and SLAs) which foster a world class merchant experience, in conjunction with the appointed site OSM.
- On-Task: Perform all necessary tasks during the implementation phase to ensure the SFN site is successfully launched.
- Ensure that assigned fulfillment centers receive operational training according to established training schedules and standards operating procedures.
- Partner with local fulfillment center management to identify process gaps and create training plans to bring the site up to standard.
- Review KPIs and performance reporting to identify areas of opportunity and partner with local site leaders to develop action to bring the site up to standard.
- Proactively identify and manage process improvement initiatives that improve merchant experience.
- Own and lead all site improvement projects with a Continuous Improvement mindset; optimising storage solutions, picking walks, pack‑out processes, etc.
- Seek opportunities to optimise network design around right merchant / right location and best fit operations to suit partner and merchant needs.
- Ensure suitable forward‑looking capacity across UK and EU sites by reflecting forecast and sales pipeline with the existing network footprint.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- 5+ years of operations leadership experience in an e-commerce fulfillment environment with experience managing 3PL relationships.
- Advanced understanding of outbound and inbound fulfillment operations.
- Ability to consistently assess partner site needs and deliver solutions to meet those needs and connecting partners to proper resources.
- Excellent interpersonal skills to effectively build consensus, gain buy‑in and persuade stakeholders on key decisions.
- 5+ years of experience in opening new building sites and setting up teams for success.
- Knack for teaching and helping our SFN partners ensure adoption of ShipBob SOP’s, tools, and WMS systems.
- Intermediate skills with Microsoft Office tools, specifically with Excel.
- Ability to create and read CAD drawings to review building layouts preferred.
- Ability to be on-site up to 80% of the time, including weekends, as necessary.
- Must have access to a vehicle for travel needs between locations.
Perks & Benefits:
- Medical and Wellness Benefits
- Life Assurance
- Income Protection
- Pension Scheme
About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results‑driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work.
About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid‑Market ecommerce merchants to provide them access to best‑in‑class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in‑house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia.
Senior Operations Support Manager in Kettering employer: Midwest Startups
Contact Detail:
Midwest Startups Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Support Manager in Kettering
✨Tip Number 1
Get to know the company culture! Before your interview, check out ShipBob's social media and website to understand their values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've tackled complex problems or led initiatives. ShipBob loves candidates who can demonstrate ownership and innovation, so be ready to showcase your skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. Plus, it shows you're proactive—just what ShipBob is looking for!
We think you need these skills to ace Senior Operations Support Manager in Kettering
Some tips for your application 🫡
Show Your Ownership Mindset: When writing your application, make sure to highlight instances where you've taken ownership of projects or initiatives. We love candidates who can demonstrate their proactive approach to problem-solving and continuous learning.
Be Collaborative: Emphasise your experience working with teams and leaders. Share examples of how you've collaborated with others to achieve common goals, as we value teamwork and open communication at ShipBob.
Tailor Your Application: Make sure your application speaks directly to the role of Senior Operations Support Manager. Use keywords from the job description and relate your past experiences to the specific responsibilities outlined in the posting.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Midwest Startups
✨Understand the Ownership Mindset
Before your interview, take some time to reflect on how you can demonstrate an ownership mindset. Think of specific examples where you've taken initiative or solved complex problems in your previous roles. This will show that you align with ShipBob's values and are ready to contribute to their mission.
✨Showcase Your Collaborative Spirit
Collaboration is key at ShipBob, so be prepared to discuss how you've worked effectively with peers and leaders in the past. Bring up instances where you’ve built strong relationships and how those partnerships led to successful outcomes. This will highlight your ability to thrive in a team-oriented environment.
✨Prepare for Performance Metrics Discussion
Since the role involves achieving KPIs and SLAs, brush up on your understanding of performance metrics relevant to operations support. Be ready to discuss how you've met or exceeded targets in previous positions, and think about how you can apply that experience to help ShipBob's partners succeed.
✨Demonstrate Your Training Skills
As a Senior Operations Support Manager, you'll need to coach and guide others. Prepare to share examples of how you've successfully trained teams or individuals in the past. Highlight your approach to creating tailored training sessions and how you ensure that everyone feels confident using new systems and processes.