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- Tasks: Drive customer success and growth for enterprise software users in renewable energy.
- Company: Join a dynamic, young company leading in clean energy software solutions.
- Benefits: Competitive salary, bonuses, free organic veg, and great employee perks.
- Other info: Opportunities for early responsibility and career progression in a fast-growing industry.
- Why this job: Make a real impact in the renewable energy sector while developing your career.
- Qualifications: Experience in customer success or B2B sales, with a passion for software.
The predicted salary is between 30000 - 40000 £ per year.
Your focus will be on the success and growth of customers with Enterprise and Pro subscriptions across Easy PV and Heatpunk. You will become an expert in our software, using your deep product knowledge to ensure users fully understand the benefits of our tools, helping them maximize their efficiency and design capabilities. We’re keen to find the right person for this role, regardless of experience and seniority. The specific responsibilities will be tailored around your experience.
- Enterprise customer success
- Account management: Build deep relationships with enterprise decision‑makers, secure long‑term contracts, and minimize churn.
- Drive growth & value: Grow enterprise revenues by identifying and scoping upsell and customisation opportunities. Cross‑sell other software services, ensure customers are utilising all aspects of the platform, and drive long‑term retention and value.
- Trade spend: Work closely with our wholesale sales team to maximise trade spend from Enterprise customers.
- New customer onboarding: Work with our software sales and dev teams to seamlessly set up and onboard new enterprise customers.
- Growth & retention: Upgrade free users to Pro, expand existing team subscriptions (e.g., adding seats), and minimise subscription churn. Cross‑sell other software services (like our lead generation tools and finance partnerships).
- Training and success: Lead online Pro training sessions, run dedicated sessions with key software targets. Build customer‑success focused resources (articles, videos, checklists, etc.) to help users get the most out of the software, and feed user insights to the product team to shape our roadmap.
Who we're looking for
You have a background in proactive customer success, account management, or B2B sales, ideally within the software or renewable energy sectors. You are highly commercial and know how to use customer engagements to hit KPIs related to upsells, account expansion, and enterprise trade spend. You are a product champion. You have the technical aptitude to quickly become an expert in complex software and a talent for teaching users how to maximise its benefits. You excel at establishing and maintaining long‑term relationships with stakeholders, from growing installation businesses to enterprise‑level accounts. You have strong technical understanding: you can grasp and explain complex product features, and translate them into valuable business benefits for potential clients. You are a self‑starter: you work independently, are comfortable managing multiple priorities, and take ownership of your role in driving growth for the company. Bonus points if you have a strong network within the renewable energy industry.
We believe in early responsibility and career progression based on talent and commitment. The renewables industry is growing fast, and so is Midsummer - there is plenty of scope to grow with us.
What it offers
You’ll be joining a young, dynamic company with positive values that is aiming to position itself as a leading software provider in the clean energy and renewables sector. The position is based in our offices neighbouring Milton Country Park on the outskirts of Cambridge. This will be a challenging but fulfilling role.
Compensation
Executive: £30,000 – £40,000 base salary, plus annual bonus up to £3,500. Manager: £40,000 – £55,000 base salary, plus an annual bonus of up to £7,000. Additionally, we share a proportion of company profits among all employees.
Benefits include
- Free bag of delicious, fresh, locally‑grown organic veg every week
- Pension salary sacrifice scheme
- Employee Assistance Package
- EV salary sacrifice scheme
- Cycle to work scheme
- Free bike maintenance
- Early finish on a Friday
- Lots of clubs to get involved with and company socials
Please review the application pack for more info about the role and the company. If you have any questions before applying, please email us at jobs@midsummerenergy.co.uk
Software Customer Success (Executive/Manager) in Cambridge employer: Midsummer
Contact Detail:
Midsummer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Customer Success (Executive/Manager) in Cambridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the renewable energy and software sectors. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your product knowledge! When you get the chance to chat with potential employers, make sure to highlight your understanding of their software and how it can benefit customers. This will demonstrate your passion and readiness to help users maximise their experience.
✨Tip Number 3
Prepare for interviews by practising common customer success scenarios. Think about how you would handle onboarding new clients or upselling services. Being able to articulate your strategies and past successes will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application – we can’t wait to meet you!
We think you need these skills to ace Software Customer Success (Executive/Manager) in Cambridge
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through! We want to see how you can help our customers thrive and grow with our software. Share any relevant experiences that highlight your proactive approach to customer engagement.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for, so don’t hold back on showcasing your relevant expertise!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your key achievements and how they relate to the role. Remember, we want to understand your value quickly!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Midsummer
✨Know Your Product Inside Out
Before the interview, make sure you dive deep into the software you'll be working with. Understand its features, benefits, and how it can help customers maximise their efficiency. This will not only show your enthusiasm but also your ability to communicate complex ideas simply.
✨Build Relationships in Your Answers
Since this role focuses on customer success and account management, prepare examples of how you've built strong relationships in the past. Think about specific instances where you secured long-term contracts or minimised churn, and be ready to share those stories.
✨Showcase Your Teaching Skills
As a potential product champion, you’ll need to demonstrate your ability to teach others. Prepare to discuss how you've previously led training sessions or created resources that helped users understand a product better. This will highlight your capability to drive user success.
✨Be Ready to Discuss Growth Strategies
Think about how you would approach upselling and cross-selling opportunities. Be prepared to share your thoughts on identifying customer needs and how you would tailor solutions to drive growth. This shows you're not just reactive but proactive in your approach to customer success.