At a Glance
- Tasks: Lead a dynamic cleaning team to maintain high standards in a busy shopping centre.
- Company: Join a vibrant team focused on excellence in customer service and cleanliness.
- Benefits: Earn £16.09 per hour with flexible shifts and opportunities for training.
- Other info: Great chance to develop your career in a supportive and energetic workplace.
- Why this job: Be a key player in creating a welcoming environment for shoppers and staff.
- Qualifications: Proven leadership skills and experience in cleaning services are essential.
The predicted salary is between 16.09 - 16.09 £ per hour.
About this role
Purpose of the Role
As a Team Leader within the Housekeeping and Environmental Services department, you will ensure exemplary standards of cleaning, waste and customer services are provided. Team building and staff morale will be a priority, and you will be expected to positively contribute to the performance of the business. This position requires a close working relationship with front line colleagues, support staff, management, and tenants to ensure the service delivery exceeds expectations. You will be a high energy leader, presentable and a natural communicator with the ability to adapt to a fast-paced changing environment.
Job summary
Salary
Salary - £16.09 per hour
Hours per week
Working Hours - 32.66hrs per week
Key Responsibilities
- To support the line manager in the operational delivery of shift cleaning, waste, and customer service within the shopping centre.
- Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies.
- Deliver the rota ensuring correct manning levels are maintained at all times.
- Motivate and monitor the team to achieve the highest possible standards of service delivery.
- Maintain standards of performance, discipline, and welfare for the team in accordance with company policies.
- To support the manager in development and training of staff.
- Management of the cleaning equipment, consumables and materials including stock control.
- To ensure all equipment/machinery is in good working order. To report any machinery faults to line manager to ensure repairs are rectified quickly.
- Daily monitoring of cleaning standards throughout external areas ensuring team proactively respond to all tasks as required.
- To ensure all work is carried out in a safe manner and in accordance with the relevant H&S regulations.
- Undertake any other reasonable duties as required to meet the needs of the business.
- To ensure that records are held and updated as required.
- Ensure periodic cleaning tasks are carried out accordingly to the schedule.
- To take a proactive approach to continuous improvement and innovation in all aspects of the job.
- Support role in operational HR responsibilities to retain and develop the shift team.
- To deliver excellent communication and motivation for all direct reports.
- Work with the manager ensuring all new starters are inducted and trained in accordance to the contractual and statutory requirements.
- Assist with toolbox talks and complete as per company policy.
- To assist with the identification of training needs and ensure accurate site records are maintained at all times.
Skills, Knowledge and Experience
Essential
- Successful track records of delivering cleaning and waste.
- Proven record of team leadership.
- Demonstrable IT skills/computer literate inc Microsoft Office, Excel and Word.
- Experience in the provision of cleaning services in a busy environment visited by members of the public.
- Able to demonstrate a good level of customer service.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Well presented.
- Good interpersonal and communication skills.
- Able to work in both internal and external environments.
- Willingness to take part in further on-site training.
Desirable
- Basic Knowledge of H&S legislation.
- IOSH.
- First Aid.
- Body fluids trained.
Competencies:
- Experience within teams where motivation and development have been key drivers.
- Excellent written and verbal communication skills.
- Excellent leadership and motivational skills.
- Capability to work unsupervised and take responsibility.
- Ability to create and analyse management information, including financial, performance, quality, activity and trends.
- Experience of cleaning within the retail environment.
- Working knowledge of cleaning equipment/machines.
- Must have a flexible hands-on attitude.
- Flexible attitude towards shifts patterns required to meet the needs of the business.
- Aptitude to remain calm under pressure.
- Ability to communicate across all levels with a sound understanding of diversity in the workplace.
Cleaning Team Leader in Milton Keynes employer: Midsummer Place
As a Cleaning Team Leader at Midsummer Place in Milton Keynes, you will join a vibrant and supportive work culture that prioritises team morale and professional development. With competitive pay and opportunities for training, you will lead a dedicated team in maintaining high standards of cleanliness and customer service in a bustling shopping environment, making a meaningful impact on the community. The company fosters a dynamic atmosphere where your leadership skills can shine, and your contributions are valued.
