At a Glance
- Tasks: Be the go-to person for trade accounts, providing top-notch customer service and support.
- Company: Join Midsummer, a leading distributor of renewable energy products with a strong environmental ethos.
- Benefits: Enjoy a competitive salary, profit-sharing, and a friendly team culture in a fast-growing industry.
- Other info: This full-time position is based in Cambridge, with opportunities for growth in a thriving market.
- Why this job: Dive into a dynamic role where you can learn about sustainability and build meaningful relationships.
- Qualifications: A passion for renewable energy and a friendly attitude are key; sales experience is a plus.
The predicted salary is between 26000 - 30000 £ per year.
You will be the main point of contact for a number of trade accounts allocated to you, and look after that relationship, offering them great customer service. Mainly this will involve speaking to customers on the phone, dealing with emails, processing online orders and helping with customer payments and stock or design queries. It will also involve liaising with the operations and warehouse teams, and handling customer enquiries about deliveries and logistics. It would suit well someone who enjoys being busy, speaking to people and building relationships. Our customers use us partly because of our friendly and helpful team, as well as our great software tools., You will learn a lot on the job, and we'll bring you up to speed as fast as possible. It's a fast-moving industry so new products, customers and technologies come along all the time - there will always be new things to learn. Our own tools are also evolving rapidly.
You're looking for a career that will make a difference. Disappearing into a large organisation or doing the same thing every day doesn't appeal - you'd like to put your energy and passion for customer service to good use, helping to grow a company that's making a difference.
We'll be looking for candidates who have a demonstrable interest in sustainability and renewable energy. Some experience of sales activities, or building relationships would be an advantage, but a winning way with customers and a willingness to learn also go a long way. The ability to quickly grasp technical information, and explain it clearly would be desirable, as would a decisive and efficient nature. The ideal candidate will thrive in a team, but have a problem-solving and self-led approach during busy periods. Establishing and building relationships is a key part of the role, along with attention to detail and a friendly manner.
We pride ourselves on being a distributor that offers a wide range of great products, but with the support of friendly and helpful service too. We have some industry leading web tools to make ordering easy, but we strongly believe that people buy from people and we're looking for someone to join our friendly team of account handlers, as we continue to pick up customers in this rapidly expanding market., We're primarily a distributor of components of renewable energy systems - from solar panels to batteries and heat pumps.
Midsummer is a fast-growing company selling a range of renewable energy products, primarily to installation companies, from our offices in Cambridge, Glasgow and Dublin. We sell solar PV systems, battery storage, electric vehicle chargers, heat pumps and a variety of other associated products, and were recognised as the UK's best renewables distributor for 2020 and 2022.
Founded in 2005, we're now on our 6th warehouse, process around 50,000 orders a year and have a team of over 110 people across our Cambridge, Glasgow and Dublin locations. In addition to our growing gang of friendly staff and a lean, efficient operation, we have a suite of web tools that make design and ordering extremely easy, for both solar projects and heat pump installs. Easy PV and Heatpunk are our cutting edge software offerings!
As an organisation, we have a strong environmental ethos and a passion for promoting the uptake of renewables, and our team share a belief in an open and honest approach to business. Find out more about our story, purpose and how we make sustainability, integrity and innovation central to what we do here.
In Easy-PV, arranging panels is simple and fast. Required mounting components, such as rails, clamps, and hooks, are automatically calculated in the blink of an eye.
Unusually for a distributor, we have an in-house team of developers and have built our own software Easy-PV, our online PV tool suite. It's both a sales channel and helpful tool for our customers, but is invaluable for our own team too.
This is a full time role based in our offices on the outskirts of Cambridge, with a salary of £26,000-£30,000 depending on experience. Long term employees also take home a share of the profits of the company.
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Solar PV Account Handler in Cambridge employer: Midsummer Energy
Midsummer is an exceptional employer, offering a vibrant work culture that prioritises sustainability and employee growth. Located on the outskirts of Cambridge, our team enjoys a collaborative environment where friendly service and innovative software tools enhance customer relationships. With opportunities for professional development and profit-sharing for long-term employees, we are dedicated to fostering a rewarding career in the renewable energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Solar PV Account Handler in Cambridge
✨Tip Number 1
Familiarise yourself with the latest trends in renewable energy, especially solar PV technology. This knowledge will not only help you understand customer queries better but also demonstrate your genuine interest in sustainability during conversations.
✨Tip Number 2
Practice your communication skills, particularly over the phone and via email. Since this role involves a lot of customer interaction, being able to convey information clearly and maintain a friendly tone will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the renewable energy sector. Attend industry events or join online forums to connect with others who share your passion. This can provide valuable insights and potentially lead to referrals for job opportunities.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully handled customer issues in the past. Being able to discuss specific scenarios where you resolved challenges will highlight your suitability for the role.
We think you need these skills to ace Solar PV Account Handler in Cambridge
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Solar PV Account Handler position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience:If you have experience in sales or customer service, make sure to emphasise this in your CV and cover letter. Provide specific examples of how you've built relationships and handled customer enquiries effectively.
Express Your Interest in Sustainability:Demonstrate your passion for sustainability and renewable energy in your application. Mention any relevant projects, studies, or personal interests that showcase your commitment to the industry.
Craft a Friendly Cover Letter:Write a cover letter that reflects your friendly attitude and willingness to learn. Use a conversational tone to convey your enthusiasm for joining the team and contributing to their mission of promoting renewable energy.
How to prepare for a job interview at Midsummer Energy
✨Show Your Passion for Sustainability
Make sure to express your genuine interest in sustainability and renewable energy during the interview. Share any relevant experiences or knowledge you have about the industry, as this will demonstrate that you align with the company's values.
✨Highlight Your Communication Skills
Since the role involves a lot of customer interaction, be prepared to discuss your communication style. Provide examples of how you've successfully built relationships with clients or handled customer queries in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to think on your feet or solve problems efficiently. This could involve handling customer complaints or managing logistics issues, showcasing your ability to remain calm and decisive under pressure.
✨Familiarise Yourself with Their Products
Take some time to research the products offered by the company, such as solar panels and heat pumps. Being knowledgeable about their offerings will not only impress your interviewers but also help you answer technical questions more effectively.
