At a Glance
- Tasks: Support users and maintain software quality while resolving customer issues.
- Company: Join Midsummer Energy, a leader in renewable energy software.
- Benefits: Competitive salary, performance bonuses, free organic veg, and early finishes on Fridays.
- Other info: Diverse and inclusive workplace with plenty of social opportunities.
- Why this job: Make a real impact in the renewable energy sector while gaining valuable experience.
- Qualifications: Technical background preferred, but enthusiasm and willingness to learn are key.
The predicted salary is between 28000 - 31000 £ per year.
You'll play a key role in supporting our users and maintaining the overall quality of our platforms. You will provide technical guidance to resolve customer issues, while actively testing new features and updates to ensure a seamless, high-quality software experience. This is a fantastic opportunity to blend hands‑on customer support with quality assurance and contribute to the future of renewable energy.
Responsibilities
- Resolve customer queries via email, phone, and live chat, offering technical guidance and troubleshooting software issues.
- Test new features and updates thoroughly to ensure they work as expected and meet quality standards before release.
- Identify, document, and validate bugs, working closely with the development team to ensure swift resolutions.
- Relay user feedback and recurring issues to the wider team to help drive product and system improvements.
- Onboard new users by conducting training webinars and product demos for Heatpunk and Easy PV.
- Maintain support resources, including help guides, FAQs, and release notes for new features.
- Continuously build technical knowledge of our software platforms, renewable energy systems, and industry best practices.
- Communicate technical concepts in a simple, clear, and friendly way, and interact comfortably with customers.
- Maintain a keen eye for detail, ensuring that every issue is addressed and customers are fully supported.
- Manage multiple support tickets and tasks efficiently, ensuring no customer is left behind.
Bonus points if you have
- A degree or qualification in a technical field (e.g., Computer Science, Engineering, Renewable Energy).
- Experience in a customer support or technical support role.
- Familiarity with software tools related to the renewable energy industry.
About this role
This role is an excellent opportunity for graduates and early‑career professionals who are eager to gain experience and make a meaningful impact in the renewables software sector. Even if you don't meet all the requirements, we encourage you to apply if you have enthusiasm and a willingness to learn.
Benefits
- Level 1: Specialist: £28,000+ base salary
- Level 2: Executive: £31,000+ base salary
- Performance bonuses: eligible for annual bonuses ranging between £1,000 and £2,000 depending on seniority bracket.
- Company profit sharing among all employees.
- Free bag of delicious, fresh, locally‑grown organic veg every week.
- Pension salary sacrifice scheme.
- Employee Assistance Package.
- EV salary sacrifice scheme.
- Cycle to work scheme.
- Free bike maintenance.
- Early finish on a Friday.
- Lots of clubs to get involved with and company socials.
Equal Opportunity Statement
Midsummer Energy is committed to making diversity, equity, and inclusion part of everything we do—from how we support our customers to how we build our workforce. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
Software Support (Specialist/Executive) in Newtown employer: Midsummer Energy
Midsummer Energy is an exceptional employer that prioritises employee growth and a supportive work culture, making it an ideal place for those passionate about renewable energy. With competitive salaries, performance bonuses, and unique benefits like free organic produce and a cycle to work scheme, employees enjoy a fulfilling work-life balance while contributing to meaningful projects. The company fosters an inclusive environment where diversity is celebrated, ensuring every team member feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support (Specialist/Executive) in Newtown
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Midsummer Energy value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Midsummer Energy a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Midsummer Energy!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Midsummer Energy.
We think you need these skills to ace Software Support (Specialist/Executive) in Newtown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Midsummer Energy!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Midsummer Energy
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
