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- Tasks: Help customers succeed with our software and drive their growth through expert support.
- Company: Join Midsummer Energy, a leading renewable energy solutions provider with a collaborative culture.
- Benefits: Enjoy competitive salary, bonuses, pension scheme, and free organic veg weekly.
- Other info: Be part of a diverse team committed to driving the energy transition.
- Why this job: Make a real impact in the renewable energy sector while building strong customer relationships.
- Qualifications: Experience in customer success or B2B sales, with a passion for renewable energy.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Your focus will be on the success and growth of customers with Enterprise and Pro subscriptions across Easy PV and Heatpunk. You will become an expert in our software, using your deep product knowledge to ensure users fully understand the benefits of our tools, helping them maximize their efficiency and design capabilities. We're keen to find the right person for this role, regardless of experience and seniority. The specific responsibilities will be tailored around your experience.
Responsibilities
- Account management: Build deep relationships with enterprise decision‑makers, secure long‑term contracts, and minimize churn.
- Drive growth & value: Grow enterprise revenues by identifying and scoping upsell and customisation opportunities, cross‑sell other software services, ensure customers are utilising all aspects of the platform, and drive long‑term retention and value.
- Trade spend: Work closely with our wholesale sales team to maximise trade spend from Enterprise customers.
- New customer onboarding: Work with our software sales and dev teams to seamlessly set up and onboard new enterprise customers.
- Growth & retention (Pro & general user success): Upgrade free users to Pro, expand existing team subscriptions (e.g., adding seats), and minimise subscription churn; cross‑sell other software services (lead generation tools and finance partnerships).
- Training and success: Lead online Pro training sessions, run dedicated sessions with key software targets, build customer‑success focused resources (articles, videos, checklists, etc.) to help users get the most out of the software, and feed user insights to the product team to shape our roadmap.
Qualifications
- Background in proactive customer success, account management, or B2B sales, ideally within the software or renewable energy sectors.
- Highly commercial with experience using customer engagements to hit KPIs related to upsells, account expansion, and enterprise trade spend.
- Product champion with technical aptitude to quickly become an expert in complex software and the talent for teaching users how to maximise its benefits.
- Excellent at establishing and maintaining long‑term relationships with stakeholders, from growing installation businesses to enterprise‑level accounts.
- Strong technical understanding, able to grasp and explain complex product features and translate them into valuable business benefits for clients.
- Self‑starter: works independently, comfortable managing multiple priorities, and takes ownership of driving growth for the company.
- Bonus points for having a strong network within the renewable energy industry.
Compensation
- Executive: ÂŁ30,000 - ÂŁ40,000 base salary, plus annual bonus up to ÂŁ3,500.
- Manager: ÂŁ40,000 - ÂŁ55,000 base salary, plus an annual bonus of up to ÂŁ7,000.
- Profit sharing among all employees.
Benefits
- Pension salary sacrifice scheme
- Employee Assistance Package
- EV salary sacrifice scheme
- Cycle to work scheme
- Free bike maintenance
- Early finish on a Friday
- Lots of clubs to get involved with and company socials
- Free bag of delicious, fresh, locally‑grown organic veg every week
Company
Midsummer Energy is a fast‑growing company with a mission to promote renewable energy solutions. From solar PV systems to heat pumps and EV chargers, we distribute innovative products to trade customers across the UK and Ireland. Recognised as the UK's best renewables distributor in 2020 and 2022, we've also developed industry‑leading tools like Easy PV and Heatpunk, which are revolutionising how our customers work. At Midsummer, we pride ourselves on our strong environmental ethos, collaborative team spirit, and passion for driving the energy transition. Midsummer Energy is committed to making diversity, equity, and inclusion part of everything we do – from how we support our customers to how we build our workforce. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
Customer Success professional in Newtown employer: Midsummer Energy
Contact Detail:
Midsummer Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success professional in Newtown
✨Tip Number 1
Get to know the company inside out! Research Midsummer Energy, their products like Easy PV and Heatpunk, and their mission in renewable energy. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 3
Prepare for those tricky questions! Think about how your past experiences relate to customer success and account management. Be ready to share specific examples of how you've driven growth or minimised churn in previous roles.
✨Tip Number 4
Show off your teaching skills! Since the role involves training users, think of ways you can demonstrate your ability to explain complex software features simply. Maybe prepare a mini-presentation or a mock training session to showcase your expertise.
We think you need these skills to ace Customer Success professional in Newtown
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share any experiences where you've gone above and beyond to ensure a customer's needs were met. We love candidates who are genuinely excited about making a difference!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Use keywords from the job description, like 'account management' and 'upsell opportunities', to show us you understand what we're looking for. It helps us see you as a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Instead, focus on your key achievements and how they relate to the responsibilities of the role. This makes it easier for us to see your potential!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen to join our team at Midsummer Energy!
How to prepare for a job interview at Midsummer Energy
✨Know Your Product Inside Out
Before the interview, make sure you dive deep into Easy PV and Heatpunk. Familiarise yourself with their features, benefits, and how they help customers maximise efficiency. Being able to discuss specific functionalities and how they can solve customer pain points will show your expertise and enthusiasm.
✨Build Relationships in the Interview
Since this role is all about account management and relationship building, practice how you would establish rapport with enterprise decision-makers. Think of examples from your past experiences where you've successfully built long-term relationships and be ready to share those stories during the interview.
✨Showcase Your Commercial Acumen
Prepare to discuss how you've driven growth and value in previous roles. Highlight any experience you have with upselling or cross-selling, especially in a B2B context. Use metrics to back up your claims, as numbers can really impress interviewers and demonstrate your impact.
✨Be Ready to Teach
As a Customer Success professional, you'll need to train users on the software. Think about how you would explain complex features in simple terms. During the interview, you might be asked to demonstrate this skill, so consider preparing a mini-training session on a feature of Easy PV or Heatpunk to showcase your teaching ability.