At a Glance
- Tasks: Be the go-to person for IT support, managing requests and ensuring smooth operations.
- Company: Join Midsomer Norton Schools Partnership, a supportive and dynamic educational environment.
- Benefits: Enjoy 26 days of annual leave, a pension scheme, and discounts on shopping and travel.
- Other info: Great career growth opportunities and a chance to work in a vibrant school community.
- Why this job: Make a real difference in education while developing your IT skills in a collaborative team.
- Qualifications: Experience in IT service, strong organisational skills, and a customer-focused mindset.
The predicted salary is between 17.47 - 17.47 £ per hour.
- Role: IT Services Administrator
- Interview Date: 9th September 2026
Salary: Grade 6 and scale point range 18 - 22, £16.35 - £17.47 per hour, £31,537 - £33,699 per annum (pay award pending)
About the role
Midsomer Norton Schools Partnership is looking for a highly organised, proactive and customer-focused IT Services Administrator to join our Central IT Team.
As the first point of contact for IT support, you will play a key role in delivering an efficient, professional service to colleagues across the Trust.
Working closely with the IT Service Delivery Manager, Director of IT and wider IT team, you will support the day-to-day operation of the IT service and help ensure requests and incidents are managed effectively.
Key responsibilities
- Act as the first point of contact for the Central IT Helpdesk, logging, triaging and routing incidents and service requests.
- Monitor tickets, escalations and SLAs, ensuring users receive clear and timely updates.
- Maintain IT assets, stock, licence, warranty and contract records.
- Coordinate equipment movements, hardware audits and central IT stock.
- Raise purchase orders, process goods received and support invoice and finance administration.
- Liaise with suppliers regarding orders, repairs, warranties and contracts.
- Provide administrative support to the Director of IT and IT Service Delivery Manager.
- Coordinate onboarding for new IT staff and maintain IT policies, procedures and guidance.
- Produce service reports and support meetings, projects and operational planning.
- Provide administrative cover and coordination support during periods of leadership absence.
About you
You will have
- ITIL Foundation, FITS Practitioner certification or relevant industry experience.
- At least two years' experience in an IT service environment.
- Experience of administration, customer service or helpdesk support.
- Strong organisational skills and excellent attention to detail.
- Excellent communication and interpersonal skills.
- Experience with procurement, asset management and supplier relationships.
- The ability to work independently and collaboratively in a busy environment.
- A proactive, professional and customer-focused approach.
- A current UK driving licence and access to a vehicle for occasional travel between Trust sites.
- Experience within education or a multi-site organisation, and knowledge of systems such as Arbor or SIMS, would be desirable.
There are many advantages to working for us including 26 days’ annual leave (rising to 31 after 5 years service) plus bank holidays (pro rata), access to a government pension scheme, sick pay scheme, cycle-to-work scheme, free eye tests for VDU users and employee assistance helpline.
Support staff in schools can also benefit from a range of national discount schemes available to education professionals such as the Blue Light Card offering savings on shopping, travel, and leisure.
We encourage early applications as we reserve the right to close the vacancy prior to the closing date if we receive sufficient applications for the role.
IT Services Administrator in Radstock employer: Midsomer Norton Schools Partnership
The Midsomer Norton Schools Partnership is an exceptional employer, offering a supportive and collaborative work culture that values integrity and professionalism. As a Finance Officer, you will benefit from generous annual leave, access to a government pension scheme, and opportunities for personal growth within a multi-academy trust dedicated to educational excellence. Join us in making a meaningful impact while enjoying a fulfilling career in finance.
Contact Details:
Midsomer Norton Schools Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Administrator in Radstock
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Midsomer Norton Schools Partnership values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Midsomer Norton Schools Partnership might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Midsomer Norton Schools Partnership!
✨Direct Apply to Midsomer Norton Schools Partnership
Let's not forget to apply directly through the Midsomer Norton Schools Partnership website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Services Administrator in Radstock
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Midsomer Norton Schools Partnership.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Midsomer Norton Schools Partnership. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Midsomer Norton Schools Partnership
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
