Apprentice Ict Technician

The Midsomer Norton Schools Partnership (MNSP) was established in 2009, as a result of the successful merger between Norton Hill and Somervale Schools, both situated in Midsomer Norton in Bath & North East Somerset. Our vision is simple: we strive to ensure all children can attend a good or better school, regardless of their socio-economic background or postcode. We believe that this can be achieved through well-planned, meaningful collaboration between schools and relentless high expectations in everything we do.

Over the past few years the Trust has grown significantly to include several new schools, thereby expanding its reach and impact both locally and beyond. This collaborative effort has empowered us to provide exceptional educational opportunities for children in communities across Bristol, South Gloucestershire, Bath & North East Somerset, Wiltshire, North Somerset and Somerset. As a highly successful Trust with an enviable track record of excellence, we remain resolute to expanding our reach and transforming life chances for more young people in the South West of England. In July 2023, Ofsted validated our successes.

Potential full-time position for the right candidate.

• Respond to and prioritise routine and emergency ICT requests across the MAT as required or directed.
• Escalate any issues that cannot be resolved in a timely manner to the 1st, 2nd or 3rd line ICT support technicians.
• Rectify where possible any damage to the rooms.
• Check for health and safety issues and report any potentially dangerous situations.
• Work in compliance with the Codes of Conduct, Regulations and policies of the Local Authority and its commitment to equal opportunities.
• Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
• Use the On-line ticket system for issues that have been logged by schools within the MAT and to update the call status of jobs, including any interim work that has been completed on a job.
• Assist in the maintenance of the IT Inventory that is accurate and up to date, including details of the location of all equipment.
• Assist in any development work at any school in the MAT.
• Liaise with outside organisations regarding logging service and support calls.
• Meet with your line manager to discuss any outstanding tickets and to plan for the short term.
• Check that all IT equipment is clean and fit for use.
• Ensure that any relevant filters are cleaned.
• Work with end users to ensure that software is configured correctly for use with external peripherals and dongles.
• Ensure phones are working, escalating where required.
• Ensure wireless is functional, escalating issues where required, including configuration.
• Connect, maintain, repair, upgrade and check PCs and peripherals for normal operation.
• Perform routine maintenance tasks, including installing basic software packages and setting common options.
• Troubleshoot system problems and elevate where appropriate.
• Maintenance and Administration of cloud services.
• Deploy packages that have been centrally created.
• Perform routine tasks to maintain user accounts and permissions, including implementing disk space and printer quota policies.
• Assist with the changing of network passwords.
• Ensure that all synchronisation is happening correctly, including with Unify and Google.
• Ensure that all server updates are applied, both Microsoft and RM patches where appropriate.
• Ensure user disk quotas are applied according to MAT policy.
• Ensure that you are conversant with H&S as it applies to employees in the workspace.
• Follow relevant H&S procedures and raise awareness among staff, pupils and other users.
• Ensure that all rooms have up-to-date fire evacuation documentation.
• Advise all staff, where appropriate, of any issues that may affect the functioning of computers in a room.
• Advise site staff of any contraventions of Portable Appliance Testing that may be noticed while around the school.
• Undertake any H&S training as advised by your line managers to ensure that you are fully up-to-date with any recent legislation.
• Ensure that any ladders that are used are on the school's ladder register.
• Raise awareness to school leaders and line managers about any H&S concerns.
• Follow routine maintenance procedures.
• Note risks to ICT systems and report to line manager.

You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills. Your training will include gaining a Level 3 IT qualification.

Monday to Friday between 9am to 5pm.