At a Glance
- Tasks: Provide top-notch customer support to Council Services, both individually and as part of a team.
- Company: Join a dedicated team focused on quality service delivery in Aberdeenshire.
- Benefits: Fixed-term contract until 2026 with opportunities for personal growth.
- Other info: Regulated work with children and adults; background checks necessary.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong commitment to customer service and teamwork skills required.
The predicted salary is between 36000 - 60000 £ per year.
Provide efficient and effective, customer focused support to Council Services, working on an individual basis or collaboratively as part of a team. There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory. This post has a minimum requirement of one reference, one which must be your current or most recent employer.
Fixed term until 03/07/2026. Interviews hoping to be held the week of the 23/03/2026.
Informal enquiries to: Kirstin Connell.
For more information about living and working in Aberdeenshire, please click here.
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Customer-Focused Admin Support Specialist in Banchory employer: Midnight Mixtape
As a Customer-Focused Admin Support Specialist with our Council Services, you will thrive in a supportive and collaborative work environment dedicated to delivering high-quality service. We prioritise employee growth through continuous improvement initiatives and offer unique opportunities to make a meaningful impact within the community of Aberdeenshire. Join us to be part of a team that values your contributions and fosters a culture of inclusivity and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Focused Admin Support Specialist in Banchory
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Midnight Mixtape. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Midnight Mixtape before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer-Focused Admin Support Specialist in Banchory
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Midnight Mixtape:Your cover letter is your chance to shine! Tell us why you want to work at Midnight Mixtape specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Midnight Mixtape!
How to prepare for a job interview at Midnight Mixtape
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
