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- Tasks: Help staff and students solve their IT issues with hands-on support.
- Company: Join Midlothian Council's dynamic technical support team.
- Benefits: Flexible working hours, competitive salary, and a supportive work environment.
- Other info: Great opportunity for career growth in a transforming council.
- Why this job: Make a real difference by helping others with technology challenges.
- Qualifications: HNC in IT or equivalent experience; driving licence required.
The predicted salary is between 32554 - 32554 £ per year.
We are looking for a bright, customer focussed IT expert to join our technical support team. You will put your experience of working as a hands-on, customer facing technical support specialist to good use helping staff, teachers and students to fix their IT issues. You will be working across Midlothian both in Council offices and schools, facing a diverse range of technical challenges on Windows, Apple and Chrome based devices and software. Working independently, you will be the first port of call for Council and school staff who are having problems with IT hardware and software. We will expect you to understand and help our staff get back up and running quickly with whatever technology they are struggling with. The Council is a flexible employer and will consider applicants looking to work flexibly.
KNOWLEDGE
- Essential: Jobholder must hold a Higher National Certificate (HNC) in Information Technology or similar qualification or be able to demonstrate equivalent experience;
- Previous experience in Windows desktop technologies (including Apple Macs) and working in an ICT support role.
- Jobholders must also hold a current driving licence.
- Desirable: ITIL Foundation Qualification
- Customer care experience
CLOSING DATE - Sunday 17th May 2026
INTERVIEW DATE - Week commencing 25th May 2026
Requirements
Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by you.
Please note that Disclosure Scotland has changed the way disclosure certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.
Additional Information
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email Recruitment@midlothian.gov.uk to speak to a member of the Recruitment Team stating the post reference number.
Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.
If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child you are eligible for a guaranteed interview if you meet the essential criteria for the post.
Technical Support Specialist - MID07459 in Midlothian employer: Midlothian Council
Contact Detail:
Midlothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - MID07459 in Midlothian
✨Tip Number 1
Get to know the company! Research Midlothian Council and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common technical support interview questions, especially those related to Windows, Apple, and Chrome devices. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Show off your customer care skills! Be ready to share examples of how you've helped users resolve IT issues in the past. Highlighting your hands-on experience will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for bright, customer-focused individuals like you to join our team!
We think you need these skills to ace Technical Support Specialist - MID07459 in Midlothian
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills and experience in your application. We want to see how you've tackled IT issues in the past, especially with Windows, Apple, and Chrome devices. Don’t hold back – this is your chance to shine!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific experiences that relate to the job description, like your customer care experience or any relevant qualifications. It shows us you’re genuinely interested in the position!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's necessary. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it makes it easier for us to review your application quickly. We can’t wait to hear from you!
How to prepare for a job interview at Midlothian Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Apple, and Chrome devices. Familiarise yourself with common issues that staff and students might face, so you can demonstrate your problem-solving skills during the interview.
✨Show Off Your Customer Care Skills
Since this role is customer-focused, think of examples from your past experiences where you've successfully helped someone with a tech issue. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical challenges. Practice answering scenario-based questions that reflect the diverse range of issues you might encounter in this role, showcasing your analytical and troubleshooting abilities.
✨Highlight Your Flexibility
As the Council values flexible working, be prepared to discuss your availability and willingness to adapt to different working environments, whether it's in an office or a school setting. This shows you're ready to meet the needs of the job.