At a Glance
- Tasks: Provide front-line customer service across various council functions and support community needs.
- Company: Join Midlothian Council, a forward-thinking organisation dedicated to improving local services.
- Benefits: Permanent position with a competitive salary and in-house training for professional qualifications.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Make a real difference in your community while gaining valuable skills and experience.
- Qualifications: No specific qualifications required; just a passion for helping others and great communication skills.
The predicted salary is between 30619 - 30619 £ per year.
Midlothian Council Contact Centre provides front line customer services across a wide range of council functions, including (but not limited to) Children. The jobholder is required to undertake in-house training that meets the requirements of Customer Service Professional (CSP) standards and Midlothian’s competencies in order to carry out the role.
CLOSING DATE: Thursday 18th June 2026
INTERVIEW DATE: Week Beginning 29th June 2026
Position Number: X340
Directorate: Place
Location: Fairfield House
Contract Status: Permanent
Hours of Work: 36 hours per week
Working Pattern: Shifts Pattern - Monday to Thursday 8:00 to 17:00, Friday 08:00 – 16:00
Weeks per year: 52
Please note that it is Midlothian Council's policy that successful applicants will be appointed to the first point on the salary scale. Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £30,619.22 per annum.
Responsibilities:
- Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard.
- This requires completion of a disclosure check for all employees who can access official information. The fee for this Disclosure check will be met by you.
- You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate.
- If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.
Additional Information:
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to speak to a member of the Recruitment Team stating the post reference number.
Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations.
Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.
If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.
Customer Service Advisor - MID07555 in Midlothian employer: Midlothian Council
Midlothian Council is an excellent employer, offering a supportive work environment that prioritises employee development through in-house training and qualifications. With a commitment to transforming service delivery, employees can expect meaningful career growth opportunities while contributing to the community. The Council's inclusive culture ensures that all staff, including those with disabilities or care experience, are valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - MID07555 in Midlothian
✨Tip Number 1
Get to know the company! Research Midlothian Council and its values. This will help you tailor your responses during the interview and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and respect the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles that might suit you at Midlothian Council.
We think you need these skills to ace Customer Service Advisor - MID07555 in Midlothian
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can contribute to our team at Midlothian Council!
Showcase Your Customer Service Skills:Since this role is all about providing top-notch customer service, share specific examples of how you've successfully handled customer queries or resolved issues in the past. We love hearing about your real-life experiences!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you're a great fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can process your application smoothly. We’re excited to hear from you!
How to prepare for a job interview at Midlothian Council
✨Know Your Stuff
Familiarise yourself with the role of a Customer Service Advisor and the specific services provided by Midlothian Council. Understanding their functions, especially in areas like Children’s services, will show that you’re genuinely interested and prepared.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer. This will help demonstrate your capability to meet the CSP standards they’re looking for.
✨Ask Smart Questions
Come prepared with questions that show your interest in the role and the council's transformation efforts. Asking about the in-house training or how they measure success in customer service can set you apart as an engaged candidate.
✨Be Ready for the Disclosure Check
Since a disclosure check is mandatory, be prepared to discuss your background openly. Familiarise yourself with the process so you can confidently explain any relevant details if asked during the interview.
