Library Assistant - Danderhall Library - MID07624

Library Assistant - Danderhall Library - MID07624

Danderhall Part-Time 12768 - 12768 £ / year (est.) No working from home possible
Midlothian Council

At a Glance

  • Tasks: Assist in delivering library services and promote literacy through engaging activities.
  • Company: Join a community-focused library team making a difference.
  • Benefits: Flexible hours, competitive salary, and the chance to inspire others.
  • Other info: Great opportunity for personal growth and to make lasting connections.
  • Why this job: Be part of a vibrant community hub and help others discover the joy of reading.
  • Qualifications: Strong literacy and numeracy skills; customer service experience is a plus.

The predicted salary is between 12768 - 12768 £ per year.

Our libraries are at the heart of our communities, and we are looking for creative and enthusiastic people to join our library team. This role consists of assisting in the delivery of a comprehensive range of library services, promoting the aims of the service and taking part in a full range of activities for children and adults to help encourage literacy, learning and social inclusion through library use. We encourage applications from those with a strong customer-focused approach who will contribute to ensuring that our libraries continue to be the focal point for our communities.

Day to day work will be varied and will demand a high quality of customer service at all times. Administrative tasks, supporting users to access the library appropriately, and helping with information, signposting and ICT will be commonplace. Postholders will also be involved in a full range of library events and promotional activities for adults and children, including supporting author visits, creating displays, story-telling and craft activities helping all groups to discover the joy of reading and learning. Library Assistants will also be regularly delivering Bookbug sessions for babies and families, encouraging and supporting literacy through singing, rhymes and stories.

Whilst we recruit to individual branches, staff may occasionally be expected to work at any library if required to.

KNOWLEDGE

The post holder must provide evidence of competency in literacy and numeracy skills such as a minimum of three Standard Grade level 3 passes, including English and Mathematics, or an SVQ2 or equivalent. The European Computer Driving Licence is a desirable qualification for this position.

REQUIREMENTS

This post is considered Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children. Successful candidates will require PVG Scheme membership for Regulated Work with Children. You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you.

Please note that Disclosure Scotland has changed the way PVG certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.

PLEASE NOTE: If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

ADDITIONAL INFORMATION

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child you are eligible for a guaranteed interview if you meet the essential criteria for the post.

Library Assistant - Danderhall Library - MID07624 employer: Midlothian Council

At Scots Corner ELC, we pride ourselves on being an exceptional employer that values the contributions of our staff in a nurturing and dynamic environment. Our commitment to employee growth is evident through ongoing training opportunities and a supportive work culture that encourages collaboration and innovation. Located in a vibrant community, we offer unique advantages such as flexible working arrangements and a focus on work-life balance, making it a rewarding place to build your career while positively impacting the lives of children and families.

Midlothian Council

Contact Details:

Midlothian Council Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Library Assistant - Danderhall Library - MID07624

Connect with the Community

Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!

Attend Local Job Fairs

Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Midlothian Council and show off your personality in person.

Boost Your Visibility

Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.

Apply Directly Through Us!

Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Midlothian Council and let us see your personality shine through!

We think you need these skills to ace Library Assistant - Danderhall Library - MID07624

Communication Skills
Attention to Detail
Problem-Solving Skills
Adaptability
Teamwork
Organisational Skills
Collaboration Skills

Some tips for your application 🫡

Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.

Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.

Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Midlothian Council.

Get Familiar with Our Brand:Before applying, take some time to learn about Midlothian Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!

How to prepare for a job interview at Midlothian Council

Show Off Your Communication Skills

In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.

Know the Tools of the Trade

Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Midlothian Council.

Highlight Your Flexibility

Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.

Prepare for Scenario-Based Questions

Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Midlothian Council will surely appreciate.