At a Glance
- Tasks: Supervise and organise staff while ensuring excellent customer care at Danderhall Community Hub.
- Company: Join Midlothian Council, a forward-thinking organisation committed to community service.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Permanent position with a dynamic work environment and career advancement potential.
- Why this job: Make a difference in your community while developing valuable leadership skills.
- Qualifications: Higher Grade education, strong communication skills, and First Aid certification preferred.
The predicted salary is between 12691 - 12691 £ per year.
Educated to Higher Grade level or equivalent with excellent communication and customer care skills, together with an understanding of Health and Safety Legislation within a leisure environment, is essential. Jobholders must also be comfortable at using initiative and decision making. Previous experience of supervising and organising staff and a current First Aid Certificate is desirable.
CLOSING DATE: Monday 21st September 2026
INTERVIEW DATE - week commencing 28th September 2026
Position Title: Duty Officer 1
Directorate: Place
Location: Danderhall Community Hub
Contract Status: Permanent
Hours of Work: 16.75 hours per week
Working Pattern: 2 week alternating shift pattern – 30 mins unpaid break on each shift;
- Week 1: Monday 15:00 – 21:10, Saturday 08:30 – 17:15, Sunday 08:30 – 17:15
- Week 2: Wednesday 15:00 – 21:10, Thursday 15:00 – 21:10
Weeks per year: 52
Please note that it is Midlothian Council's policy that successful applicants will be appointed to the first point on the salary scale. Based on 16.75 hours over 52 weeks per year, the minimum actual salary for this position is £12,691.64 per annum.
Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this Disclosure check will be met by you. Please note that Disclosure Scotland has changed the way certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.
PLEASE NOTE: If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to discuss with a member of the Recruitment Team stating the post reference number.
Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.
If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.
Duty Officer 1 - Danderhall Community Hub - MID07691 employer: Midlothian Council
Midlothian Council is an exceptional employer, offering a supportive and nurturing environment for educators at Burnbrae Primary School. With a commitment to professional development and a strong focus on inclusivity, employees are encouraged to grow and thrive within a collaborative team culture. The modern facilities and diverse school community in Bonnyrigg provide unique opportunities to make a meaningful impact on the lives of children with additional support needs.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Officer 1 - Danderhall Community Hub - MID07691
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Midlothian Council. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Midlothian Council
Don't be shy about reaching out to Midlothian Council directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Officer 1 - Danderhall Community Hub - MID07691
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Midlothian Council and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Midlothian Council
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
