At a Glance
- Tasks: Supervise and organise staff while ensuring excellent customer care in a leisure environment.
- Company: Join Midlothian Council, committed to transforming community services.
- Benefits: Permanent position with competitive salary and flexible weekend hours.
- Other info: Guaranteed interview for eligible candidates from training programmes or care backgrounds.
- Why this job: Make a difference in your community while developing leadership skills.
- Qualifications: Higher Grade education, strong communication skills, and First Aid certification preferred.
The predicted salary is between 13023 - 13023 £ per year.
Educated to Higher Grade level or equivalent with excellent communication and customer care skills, together with an understanding of Health and Safety Legislation within a leisure environment, is essential. Jobholders must also be comfortable at using initiative and decision making. Previous experience of supervising and organising staff and a current First Aid Certificate is desirable.
Requirements
- Position Title: Duty Officer 1
- Directorate: Place
- Location: Danderhall Community Hub
- Contract Status: Permanent
- Hours of Work: 16.83
- Working Pattern: Saturday and Sunday 08:30 – 17:15 with unpaid 20 minute break per day
- Weeks per year: 52
Please note that it is Midlothian Council's policy that successful applicants will be appointed to the first point on the salary scale. Based on 16.83 hours over 52 weeks per year, the minimum actual salary for this position is £13,023.55 per annum.
Responsibilities
Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. Please note that Disclosure Scotland has changed the way disclosure certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.
The Individual
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to discuss with a member of the Recruitment Team stating the post reference number. Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter. If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.
Locations
Duty Officer 1 - MID07538 in Danderhall, Midlothian employer: Midlothian Council
Midlothian Council is an excellent employer that prioritises employee well-being and professional development within a supportive community environment. With a commitment to transforming local services, employees benefit from a culture of collaboration and growth opportunities, particularly in roles like Duty Officer 1 at the Danderhall Community Hub. The flexible working hours and focus on health and safety ensure a rewarding work-life balance for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Officer 1 - MID07538 in Danderhall, Midlothian
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Midlothian Council and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in communication and customer care can shine in the Duty Officer role.
✨Tip Number 3
Show off your initiative! During the interview, share examples of times when you've made decisions or solved problems on the spot. This will demonstrate that you're ready to take charge in a leisure environment.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Officer 1 - MID07538 in Danderhall, Midlothian
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your communication and customer care skills in your application. We want to see how you can bring those skills to the Duty Officer role, so don’t hold back!
Be Clear About Your Experience:If you've supervised or organised staff before, let us know! Share specific examples that demonstrate your initiative and decision-making abilities. This will help us see how you fit into our team.
Health and Safety Knowledge is Key:Since understanding Health and Safety Legislation is essential for this role, make sure to mention any relevant experience or training you have in this area. It’ll show us you’re ready to keep everyone safe!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us without any hiccups!
How to prepare for a job interview at Midlothian Council
✨Know Your Stuff
Make sure you brush up on Health and Safety Legislation relevant to a leisure environment. Being able to discuss this knowledge confidently will show that you're serious about the role and understand its responsibilities.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Consider using examples from past experiences where you've successfully communicated with customers or managed a team.
✨Demonstrate Initiative
Prepare to share instances where you've used your initiative in previous roles. Think of situations where you made decisions that positively impacted your team or improved customer satisfaction.
✨Get Familiar with the Community Hub
Research Danderhall Community Hub and its services. Understanding the community's needs and how you can contribute will help you stand out as a candidate who is genuinely interested in the role and the local area.
