Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support to staff and troubleshoot IT issues.
- Company: Join a forward-thinking team in Midlothian dedicated to community service.
- Benefits: Flexible work arrangements, competitive salary, and a supportive work environment.
- Other info: Permanent role with opportunities for growth and development.
- Why this job: Make a real difference by enhancing technology use in schools and councils.
- Qualifications: HNC in IT or equivalent experience, with customer care skills preferred.
The predicted salary is between 32554 - 32554 £ per year.
Requirements
- Higher National Certificate (HNC) in Information Technology or similar qualification, or equivalent experience
- Previous experience with Windows desktop technologies (including Apple Macs) and in an ICT support role
- Current driving licence
- ITIL Foundation Qualification (desirable)
- Customer care experience (desirable)
Responsibilities:
- Provide technical support to Council and school staff, addressing hardware and software issues
- Work independently and serve as the first port of call for IT-related challenges
- Troubleshoot and resolve technical problems efficiently
- Assist staff in effectively using technology to enhance their work
- Support a diverse range of devices and software across settings in Midlothian
This permanent position is based at Fairfield House, with a commitment of 36 hours per week throughout the year. As part of our flexible employer ethos, we welcome applicants seeking flexible work arrangements. Our minimum salary for this role is £32,554.06 per annum.
Technical Support Specialist in Dalkeith employer: Midlothian Council
Contact Detail:
Midlothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Dalkeith
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to demonstrate your technical know-how. Bring along examples of how you've solved problems in the past.
✨Tip Number 3
Tailor your approach! Research the company and its tech environment before interviews. This way, you can speak their language and show how your experience with Windows and Apple technologies makes you the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives us a better chance to see your enthusiasm for the role!
We think you need these skills to ace Technical Support Specialist in Dalkeith
Some tips for your application 🫡
Show Off Your Qualifications: Make sure to highlight your HNC in Information Technology or any equivalent experience right at the start. We want to see how your background aligns with what we’re looking for!
Tailor Your Experience: When you describe your previous roles, focus on your experience with Windows desktop technologies and ICT support. We love seeing how you've tackled similar challenges before!
Customer Care Counts: Don’t forget to mention any customer care experience you have! It’s a big plus for us, so share examples of how you’ve helped others solve their tech issues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and makes sure your application gets the attention it deserves!
How to prepare for a job interview at Midlothian Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows desktop technologies and Apple Macs. Be ready to discuss specific troubleshooting scenarios you've encountered in previous roles, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Care Skills
Since customer care experience is desirable, think of examples where you've gone above and beyond to help a user. Prepare to share stories that highlight your ability to communicate effectively and empathise with users facing technical challenges.
✨Demonstrate Your Independence
This role requires you to work independently, so be prepared to discuss times when you've taken the initiative to solve problems without much guidance. Highlight your self-motivation and how you manage your time effectively while tackling IT issues.
✨Familiarise Yourself with ITIL Principles
While an ITIL Foundation Qualification is desirable, understanding its principles can set you apart. Brush up on key concepts and be ready to explain how they can improve service delivery and support in a technical environment.