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- Tasks: Assess welfare benefits and support individuals in need within the community.
- Company: Midlothian Council, dedicated to transforming local services.
- Benefits: Competitive salary, fixed-term contract, and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong literacy and numeracy skills, computer literate, and customer service experience.
- Other info: Opportunities for career growth and guaranteed interviews for eligible candidates.
The predicted salary is between 28195 - 28195 £ per year.
Make your application after reading the following skill and qualification requirements for this position.
KNOWLEDGE
- Essential: Evidence of competency in literacy and numeracy skills such as a minimum of three standard grades level 3 passes or above to include Mathematics and English, or equivalent.
- Computer literate with a good working knowledge of operating databases and the Microsoft Office suite of programmes.
- Desirable: Knowledge of the Scottish Welfare Fund.
- Experience of working in a high volume, office based customer focused environment.
- Experience of discretionary fund decision making.
CLOSING DATE - Sunday 12th April
INTERVIEW DATE - week commencing 27th April
Responsibilities
Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by you.
Please note that Disclosure Scotland has changed the way certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.
Additional Information
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email to discuss with a member of the Recruitment Team stating the post reference number.
Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.
If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.
Scottish Welfare Fund Benefits Assessor - MID07386 in Dalkeith employer: Midlothian Council
Contact Detail:
Midlothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scottish Welfare Fund Benefits Assessor - MID07386 in Dalkeith
✨Tip Number 1
Get to know the company! Research Midlothian Council and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to benefits assessment and customer service. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the work environment, which can give you an edge during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Midlothian Council.
We think you need these skills to ace Scottish Welfare Fund Benefits Assessor - MID07386 in Dalkeith
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your literacy and numeracy skills in your application. If you've got those three standard grades or equivalent, let us know! We want to see how you meet the essential criteria.
Be Computer Savvy: Since this role involves using databases and Microsoft Office, mention any relevant experience you have with these tools. A quick note on your computer skills can really make your application stand out!
Customer Focus is Key: If you've worked in a high-volume, customer-focused environment before, share that experience! We love to see how you’ve handled customer interactions and decision-making in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Midlothian Council
✨Know Your Numbers
Since the role requires strong literacy and numeracy skills, brush up on your basic maths and English. Be prepared to discuss how you've used these skills in previous roles, especially in a customer-focused environment.
✨Familiarise Yourself with the Scottish Welfare Fund
Do some research on the Scottish Welfare Fund and its purpose. Understanding its impact and how it operates will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Tech Skills
As the job involves using databases and Microsoft Office, be ready to talk about your experience with these tools. Consider sharing specific examples of how you've used them to improve efficiency or solve problems in past jobs.
✨Prepare for Decision-Making Scenarios
Since experience in discretionary fund decision-making is desirable, think of examples where you've had to make tough decisions. Be ready to explain your thought process and how you arrived at your conclusions.