Midlothian Council is seeking a Customer Service Team Leader for maternity cover, based at Fairfield House. The role focuses on supervising and coordinating the daily operation of the Customer Service teams to deliver high quality frontline service.
You will motivate and mentor staff, manage resources and priorities, support service improvements and act as a point of reference for complex enquiries across multiple channels.
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Customer Service Team Lead - Maternity Cover in Dalkeith employer: Midlothian Council
Midlothian Council is an exceptional employer, offering a supportive and nurturing environment for educators at Burnbrae Primary School. With a commitment to professional development and a strong focus on inclusivity, employees are encouraged to grow and thrive within a collaborative team culture. The modern facilities and diverse school community in Bonnyrigg provide unique opportunities to make a meaningful impact on the lives of children with additional support needs.
