Customer Service Team Leader – Maternity Cover We have an opportunity for a Customer Service Team Leader to join us to provide maternity leave cover. The role involves supervising and coordinating the daily operation of the Customer Service teams, supporting colleagues to deliver excellent frontline customer service across a range of customer contact channels. You will motivate and mentor the team, manage resources and priorities, support service improvements, and act as a point of reference for complex customer enquiries. We are looking for someone with strong customer service and communication skills, along with strong IT skills, as you will be working across a range of IT systems and applications. who can confidently support and lead colleagues in a busy customer focused environment. You will be joining an established and experienced Team Leader team who work closely together to support colleagues and the wider council services. As soon as possible Previous experience of communicating with the public, resolving complex customer enquiries and demonstrable experience of working in a customer focused environment is essential. It would be desirable for the jobholder to have had working experience in dealing with sensitive and confidential information. Previous contact centre or library experience and supervisory experience are all desirable, as well as awareness of the range of council services and knowledge of the various council databases accessed by customer service staff. Position Title: Customer Service Team Leader Contract Status: Fixed Term for 6 months Shifts Pattern Monday to Thursday 09:00 – 17:00, Friday 09:00 - 16:00 Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale. This role requires Level 1 Disclosure Clearance, the fee for this Disclosure check will be met by you and receipt of the subsequent certificate will be required prior to commencement. If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. UK website. If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form.
Locations
Customer Service - Team Lead - Immediate Start in Dalkeith, Midlothian employer: Midlothian Council
Midlothian Council is an exceptional employer, offering a supportive and nurturing environment for educators at Burnbrae Primary School. With a commitment to professional development and a strong focus on inclusivity, employees are encouraged to grow and thrive within a collaborative team culture. The modern facilities and diverse school community in Bonnyrigg provide unique opportunities to make a meaningful impact on the lives of children with additional support needs.
