At a Glance
- Tasks: Provide top-notch customer support across various channels in a fast-paced environment.
- Company: Join Midlothian Council, dedicated to transforming service delivery.
- Benefits: Gain valuable training, career development, and a supportive work culture.
- Other info: Guaranteed interview for eligible candidates; internal applicants may be prioritised.
- Why this job: Make a real difference by helping residents with their enquiries every day.
- Qualifications: 3 standard grade passes including English and Maths; customer service experience preferred.
The predicted salary is between 22000 - 28000 £ per year.
We are seeking a Customer Service Advisor who can deliver high quality support in a fast paced, multi service environment. As the first point of contact for many residents, you will be expected to manage a diverse range of enquiries and demonstrate empathy, accuracy, and professionalism at all times.
Given the breadth of our service areas, it is essential that applicants have substantial experience delivering customer service across multiple communication channels, including telephone, email, social media, and face to face interactions.
In the Additional Information section of the application please demonstrate and expand on your experience in multi-channel customer service, outlining how your skills and background prepare you to manage complex enquiries and support a wide range of customer needs.
KNOWLEDGEThe jobholder must have a minimum of 3 standard grade passes, including English and Mathematics and a vocational qualification SVQ, or relevant experience in a customer service role demonstrating a high standard of accuracy and communication skills. A relevant customer service qualification e.g. CCA Certificate or Diploma or CSP Award level, or a Registrar General's Certificate of Proficiency in the Law and Practice of Registration in Scotland is desirable; however the Council will invest and support the jobholder in gaining a qualification.
The jobholder is required to undertake in-house training that meets the requirements of Customer Service Professional (CSP) standards and Midlothian's competencies in order to carry out the role.
CLOSING DATE - Thursday 18 June 2026INTERVIEW DATE - Week Beginning 29th June 2026
Please note that Disclosure Scotland has changed the way disclosure certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to speak to a member of the Recruitment Team stating the post reference number.
Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.
If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.
Locations
Customer Service Advisor - MID07555 in Dalkeith, Midlothian employer: Midlothian Council
Midlothian Council is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those passionate about customer service. With a commitment to training and qualifications, employees can expect ample opportunities for growth while contributing to the transformation of services in the community. The diverse and inclusive environment fosters collaboration and empathy, ensuring that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - MID07555 in Dalkeith, Midlothian
✨Tip Number 1
Get to know the company! Research Midlothian Council and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or complex enquiries, and be ready to share your thought process during the interview.
✨Tip Number 3
Show off your multi-channel skills! Be ready to discuss your experience with different communication methods like phone, email, and social media. Highlight specific examples where you've successfully managed diverse customer needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and tech-savvy, which is a big plus in customer service roles.
We think you need these skills to ace Customer Service Advisor - MID07555 in Dalkeith, Midlothian
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're filling out your application, make sure to highlight your experience in customer service. We want to see how you've handled different types of enquiries across various channels like phone, email, and social media. Be specific about your past roles and the skills you've developed!
Be Personal and Professional:Remember, you're applying for a role where empathy and professionalism are key. Use your application to showcase your personality while maintaining a professional tone. We love seeing candidates who can connect with customers on a personal level!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your responses to the job description. We’re looking for candidates who understand the role and can demonstrate how their background fits perfectly with what we need.
Apply Through Our Website:Make sure you apply through our website for the best chance of success! It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Midlothian Council
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially across different channels like phone, email, and social media. Be ready to share specific examples of how you've handled complex enquiries in the past, as this will show your ability to adapt and provide high-quality support.
✨Show Empathy and Professionalism
During the interview, demonstrate your understanding of empathy in customer service. Think of scenarios where you had to manage difficult situations and explain how you approached them with professionalism and care. This will highlight your suitability for being the first point of contact for residents.
✨Prepare for Role-Specific Questions
Expect questions that relate directly to the job description, such as handling multi-channel communications or managing diverse enquiries. Prepare answers that reflect your skills and experiences, and don’t forget to mention any relevant qualifications or training you have.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the team. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values. Plus, it’s a great way to leave a lasting impression!
