At a Glance
- Tasks: Deliver top-notch customer support across various channels in a fast-paced environment.
- Company: Join Midlothian Council, committed to transforming service delivery and supporting the community.
- Benefits: In-house training, support for qualifications, and opportunities for career growth.
- Other info: Guaranteed interview for eligible candidates, including care experienced young people.
- Why this job: Make a real difference by helping customers and improving services in your community.
- Qualifications: 3 standard grade passes including English and Maths; customer service experience preferred.
The predicted salary is between 24000 - 28000 £ per year.
We are seeking a Customer Service Advisor who can deliver high quality support in a fast paced, multi service environment. Given the breadth of our service areas, it is essential that applicants have substantial experience delivering customer service across multiple communication channels, including telephone, email, social media, and face to face interactions.
In the Additional Information section of the application please demonstrate and expand on your experience in multi-channel customer service, outlining how your skills and background prepare you to manage complex enquiries and support a wide range of customer needs.
The jobholder must have a minimum of 3 standard grade passes, including English and Mathematics and a vocational qualification SVQ, or relevant experience in a customer service role demonstrating a high standard of accuracy and communication skills.
A relevant customer service qualification e.g. CCA Certificate or Diploma or CSP Award level, or a Registrar General's Certificate of Proficiency in the Law and Practice of Registration in Scotland is desirable; however the Council will invest and support the jobholder in gaining a qualification.
The jobholder is required to undertake in-house training that meets the requirements of Customer Service Professional (CSP) standards and Midlothian's competencies in order to carry out the role.
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.
Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.
Locations
Customer Service Advisor for Council in Dalkeith, Midlothian employer: Midlothian Council
Midlothian Council is an excellent employer, offering a supportive work culture that prioritises employee development and training. As a Customer Service Advisor, you will benefit from comprehensive in-house training aligned with professional standards, ensuring you are well-equipped to handle diverse customer needs. The Council's commitment to transformation and inclusivity creates a dynamic environment where your contributions are valued, and opportunities for growth are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor for Council in Dalkeith, Midlothian
✨Tip Number 1
Get to know the Council's services inside out! Familiarise yourself with what they offer and how they communicate with customers. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your multi-channel communication skills! Whether it's over the phone, via email, or face-to-face, make sure you're comfortable handling different types of customer interactions. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Prepare examples from your past experience that highlight your customer service skills. Think about complex enquiries you've managed and how you supported diverse customer needs. We want to hear your stories, so be ready to share them!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team. Let's get you that interview!
We think you need these skills to ace Customer Service Advisor for Council in Dalkeith, Midlothian
Some tips for your application 🫡
Show Off Your Multi-Channel Skills:In your application, make sure to highlight your experience with different communication channels. We want to see how you've handled customer queries over the phone, via email, on social media, and face-to-face. This is your chance to shine!
Be Specific About Your Experience:When you describe your background in customer service, be as detailed as possible. We love examples! Share specific situations where you managed complex enquiries and how you met diverse customer needs. It’ll help us see how you fit into our team.
Qualifications Matter, But So Does Passion:While we do look for certain qualifications, don’t stress if you don’t have them all. If you’ve got relevant experience and a passion for customer service, let us know! We’re committed to supporting you in gaining any necessary qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Midlothian Council
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially across different channels like phone, email, and social media. Be ready to share specific examples of how you've handled complex enquiries in the past, as this will show that you can adapt to various situations.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to prepare a few scenarios where your communication skills made a difference in resolving an issue or improving customer satisfaction.
✨Demonstrate Your Adaptability
The Council is undergoing transformation, so they’ll be looking for someone who can adapt to change. Think of times when you’ve had to adjust quickly to new processes or challenges in your previous roles and be ready to discuss them.
✨Highlight Your Qualifications
If you have any relevant qualifications, like the CCA Certificate or CSP Award, make sure to mention them. Even if you don’t have these yet, express your willingness to undertake training and how it aligns with your career goals in customer service.
