At a Glance
- Tasks: Support people during significant life events and conduct ceremonies with compassion.
- Company: Join Midlothian Council's Registration Services team, dedicated to community support.
- Benefits: Gain valuable training, flexible working hours, and a supportive environment.
- Other info: Opportunities for career growth and professional qualifications available.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
We are seeking a motivated and professional Customer Service Adviser to join our Registration Services team, with the opportunity to train as an Assistant Registrar. You will deliver statutory services, including the registration of births, deaths, stillbirths, marriages, and civil partnerships, in line with legislation and guidance from the Registrar General for Scotland.
Working within a customer-focused team, you will support people at significant life events, often in sensitive circumstances, providing a compassionate and professional service while also carrying out administrative duties to ensure the smooth delivery of the service, including supporting and conducting citizenship ceremonies within Midlothian.
The role includes training to support and deliver statutory and non-statutory ceremonies, including citizenship ceremonies. You will be required to conduct ceremonies within registration offices and occasionally at venues across Midlothian, so flexibility is essential.
Ideally, you will have experience in the registration of births, deaths, and marriages and hold the Certificate in the Law and Practice of Registration, or be willing to work towards this qualification. It is desirable that you will have:
- Excellent communication and customer service skills
- Strong attention to detail and accuracy
- The ability to remain calm and empathetic in sensitive situations
- Proven experience and confidence in public speaking, as you will be required to conduct a range of ceremonies
- Experience managing high volumes of customer interactions
- Good IT skills and experience handling data accurately
- An understanding of confidentiality and GDPR
- Full valid UK Driving Licence
In the Additional Information section, please clearly demonstrate how you meet the essential requirements, providing examples of relevant experience and skills.
KNOWLEDGE: The jobholder must have a minimum of 3 standard grade passes, including English and Mathematics and a vocational qualification SVQ, or relevant experience in a customer service role demonstrating a high standard of accuracy and communication skills. A relevant customer service qualification e.g. CCA Certificate or Diploma or CSP Award level, or a Registrar General's Certificate of Proficiency in the Law and Practice of Registration in Scotland is desirable; however, the Council will invest and support the jobholder in gaining a qualification.
The jobholder is required to undertake in-house training that meets the requirements of Customer Service Professional (CSP) standards and Midlothian's competencies in order to carry out the role.
CLOSING DATE - Thursday 25 June 2026
INTERVIEW DATE - TBC
Please note that Disclosure Scotland has changed the way disclosure certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to speak to a member of the Recruitment Team stating the post reference number.
Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.
If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.
Locations
Customer Service Advisor (Assistant Registrar) - MID07561 in Dalkeith, Midlothian employer: Midlothian Council
Midlothian Council is an excellent employer, offering a supportive and compassionate work environment where you can make a meaningful impact during significant life events for the community. With a strong focus on employee development, the Council provides training opportunities to gain qualifications in registration services, ensuring that you grow professionally while contributing to the well-being of residents in Midlothian. The culture promotes teamwork and flexibility, making it an ideal place for those seeking a rewarding career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Assistant Registrar) - MID07561 in Dalkeith, Midlothian
✨Tip Number 1
Get to know the company! Research Midlothian Council and their Registration Services team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Since you'll be conducting ceremonies, brush up on your public speaking skills. Try rehearsing with friends or family to build confidence and ensure you can deliver a compassionate service when it matters most.
✨Tip Number 3
Showcase your empathy! In your interviews, share examples of how you've handled sensitive situations in the past. This will demonstrate your ability to remain calm and supportive, which is crucial for a Customer Service Adviser.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly. Don’t forget to highlight your relevant experience and skills in your application!
We think you need these skills to ace Customer Service Advisor (Assistant Registrar) - MID07561 in Dalkeith, Midlothian
Some tips for your application 🫡
Show Your Compassion:In your application, make sure to highlight your ability to remain calm and empathetic in sensitive situations. We want to see how you can support people during significant life events, so share any relevant experiences that showcase your compassionate side.
Be Detail-Oriented:Attention to detail is key for this role! When filling out your application, ensure that you provide accurate information and examples of your previous work. We appreciate candidates who take the time to double-check their submissions.
Communicate Clearly:Excellent communication skills are a must! Use your application to demonstrate how you effectively interact with customers. Whether it’s through written examples or public speaking experiences, we want to see your confidence shine through.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Midlothian Council
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor and the responsibilities that come with it. Familiarise yourself with the registration process for births, deaths, and marriages, as well as the importance of compassion in sensitive situations.
✨Showcase Your Skills
Prepare examples that highlight your communication and customer service skills. Think about times when you've had to manage high volumes of customer interactions or remained calm under pressure, as these experiences will resonate well with the interviewers.
✨Practice Public Speaking
Since you'll be conducting ceremonies, practice your public speaking skills. You might want to rehearse in front of friends or family to build confidence and ensure you can deliver your lines clearly and empathetically.
✨Be Ready for Questions
Anticipate questions related to confidentiality and GDPR, as well as your understanding of the role's requirements. Prepare thoughtful responses that demonstrate your knowledge and commitment to maintaining privacy and accuracy in your work.
