Midlothian Council Contact Centre provides front line customer services across a wide range of council functions, including (but not limited to) Children & Families, Health & Social Care, Housing Repairs, Waste Services, and Revenues & Benefits. We are seeking a Customer Service Advisor who can deliver high quality support in a fast paced, multi service environment. Given the breadth of our service areas, it is essential that applicants have substantial experience delivering customer service across multiple communication channels, including telephone, email, social media, and face to face interactions. In the Additional Information section of the application please demonstrate and expand on your experience in multi-channel customer service, outlining how your skills and background prepare you to manage complex enquiries and support a wide range of customer needs. The jobholder must have a minimum of 3 standard grade passes, including English and Mathematics and a vocational qualification SVQ, or relevant experience in a customer service role demonstrating a high standard of accuracy and communication skills. A relevant customer service qualification e.g. CCA Certificate or Diploma or CSP Award level, or a Registrar General’s Certificate of Proficiency in the Law and Practice of Registration in Scotland is desirable; however the Council will invest and support the jobholder in gaining a qualification. The jobholder is required to undertake in-house training that meets the requirements of Customer Service Professional (CSP) standards and Midlothian’s competencies in order to carry out the role. Position Title: Customer Service Advisor Contract Status: Permanent Monday to Friday 9:30am - 2:30pm Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale. This role requires Level 1 Disclosure Clearance, the fee for this Disclosure check will be met by you and receipt of the subsequent certificate will be required prior to commencement. If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. UK website. If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form.
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Customer Care Advisor - English Speaking - Permanent in Dalkeith, Midlothian employer: Midlothian Council
Midlothian Council is an exceptional employer, offering a supportive and nurturing environment for educators at Burnbrae Primary School. With a commitment to professional development and a strong focus on inclusivity, employees are encouraged to grow and thrive within a collaborative team culture. The modern facilities and diverse school community in Bonnyrigg provide unique opportunities to make a meaningful impact on the lives of children with additional support needs.
