At a Glance
- Tasks: Deliver top-notch customer support across various channels in a fast-paced environment.
- Company: Join Midlothian Council, committed to transforming service delivery and supporting its community.
- Benefits: Gain valuable training, support for qualifications, and a chance to make a difference.
- Other info: Guaranteed interview for eligible candidates, including care experienced young people.
- Why this job: Be part of a team that values your skills and helps you grow in customer service.
- Qualifications: 3 standard grade passes including English and Maths; customer service experience preferred.
The predicted salary is between 22000 - 26000 £ per year.
We are seeking a Customer Service Advisor who can deliver high quality support in a fast paced, multi service environment. Given the breadth of our service areas, it is essential that applicants have substantial experience delivering customer service across multiple communication channels, including telephone, email, social media, and face to face interactions.
In the Additional Information section of the application please demonstrate and expand on your experience in multi-channel customer service, outlining how your skills and background prepare you to manage complex enquiries and support a wide range of customer needs.
The jobholder must have a minimum of 3 standard grade passes, including English and Mathematics and a vocational qualification SVQ, or relevant experience in a customer service role demonstrating a high standard of accuracy and communication skills.
A relevant customer service qualification e.g. CCA Certificate or Diploma or CSP Award level, or a Registrar General's Certificate of Proficiency in the Law and Practice of Registration in Scotland is desirable; however the Council will invest and support the jobholder in gaining a qualification.
The jobholder is required to undertake in-house training that meets the requirements of Customer Service Professional (CSP) standards and Midlothian's competencies in order to carry out the role.
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.
Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.
Locations
Client Service Support Representative in Dalkeith, Midlothian employer: Midlothian Council
Midlothian Council is an excellent employer, offering a supportive work culture that prioritises employee development and training. As a Client Service Support Representative, you will benefit from comprehensive in-house training aligned with Customer Service Professional standards, ensuring you are well-equipped to excel in your role. The Council's commitment to transformation and inclusivity creates a dynamic environment where your contributions are valued, and opportunities for growth are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Support Representative in Dalkeith, Midlothian
✨Tip Number 1
Get to know the company! Research Midlothian Council and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their transformation journey.
✨Tip Number 2
Practice your multi-channel communication skills. Since the role requires handling enquiries through various platforms, try role-playing scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you managed complex enquiries or resolved issues effectively. We want to hear those stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Client Service Support Representative in Dalkeith, Midlothian
Some tips for your application 🫡
Show Off Your Multi-Channel Skills:In your application, make sure to highlight your experience across different communication channels. We want to see how you've handled customer queries via phone, email, social media, and face-to-face interactions. This is your chance to shine!
Be Specific About Your Experience:When you describe your background in customer service, be as detailed as possible. Use examples that demonstrate your ability to manage complex enquiries and support diverse customer needs. We love a good story that showcases your skills!
Qualifications Matter, But So Does Experience:While having the right qualifications is great, we also value relevant experience. If you’ve got a vocational qualification or have worked in customer service before, let us know! It’s all about showing us how you can bring value to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Midlothian Council
✨Know Your Customer Service Experience
Before the interview, take some time to reflect on your past customer service roles. Be ready to share specific examples of how you've handled complex enquiries across different channels like phone, email, and social media. This will show that you understand the demands of the role and can adapt to various situations.
✨Demonstrate Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to prepare a few scenarios where you successfully resolved customer issues, highlighting your accuracy and attention to detail. This will help you stand out as a strong candidate.
✨Research Midlothian Council's Services
Familiarise yourself with the services offered by Midlothian Council. Understanding their current transformation efforts will allow you to tailor your responses during the interview, showing that you're genuinely interested in contributing to their mission and improving customer service.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so think of insightful questions to ask your interviewers. This could be about the training process or how they measure success in customer service. It shows that you're engaged and eager to learn more about the role and the organisation.
