At a Glance
- Tasks: Provide excellent customer service and administrative support in a fast-paced care environment.
- Company: Join Midlothian Council's dedicated Care at Home team.
- Benefits: Permanent position with competitive salary and flexible working hours.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication, organisational skills, and IT proficiency required.
The predicted salary is between 17028 - 17028 £ per year.
We are currently recruiting a Customer Care Assistant to join our busy Care at Home team. This is an important role within the service, providing excellent customer service, administrative support and ensuring the smooth day-to-day running of the office. If you are organised, compassionate and enjoy working in a fast-paced environment, we would love to hear from you.
As a Customer Care Assistant, you will be the first point of contact for service users, families, carers, and other professionals. You will respond to enquiries, provide administrative support, assist with scheduling care visits and help maintain accurate records to support the delivery of high-quality person-centred care.
Key responsibilities:- Act as first point of contact for service users, families, carers and other health professionals
- Answer telephone calls and respond to email enquiries in a professional manner
- Assist with scheduling care visits and updating electronic rotas
- Use the internal electronic system to cover care visits when staff are absent due to annual leave/sickness or emergencies
- Maintain accurate records using a variety of computer systems
- Carry out general administrative duties, including scanning, filing and document management
- Ensure information is recorded accurately and handled confidentially
- Excellent communication and customer service skills
- Strong organisational and time management skills with the ability to manage a varied workload
- Good IT skills and experience using a range of computer systems and Microsoft Office applications
- Ability to work well under pressure and adapt to changing priorities
- A friendly, professional and caring approach
- Ability to work independently as well as part of the team
- Previous experience working within the care sector would be beneficial, although it’s not essential.
- Competence in literacy and numeracy, such as three Standard Grades at level 3 or above, including Mathematics and English or equivalent subjects. SVQ 2 or equivalent is an acceptable alternative.
- Demonstrable knowledge of a range of digital platforms, word-processing, spreadsheet, keyboard, effective communications skills and clerical skills, such as SVQ 2 in Administration or equivalent.
- Experience of working in a social care setting.
This post is considered Regulated Work with Adults under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with adults. Successful candidates will require PVG Scheme membership for Regulated Work with Adults.
Please note that it is Midlothian Council's policy that successful applicants will be appointed to the first point on the salary scale. Based on 21 hours over 52 weeks per year, the minimum actual salary for this position is £17,028.42 per annum.
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email to speak to a member of the Recruitment Team stating the post reference number.
Customer Care Assistant x2 - MID07619 in Bonnyrigg employer: Midlothian Council
At Scots Corner ELC, we pride ourselves on being an exceptional employer that values the contributions of our staff in a nurturing and dynamic environment. Our commitment to employee growth is evident through ongoing training opportunities and a supportive work culture that encourages collaboration and innovation. Located in a vibrant community, we offer unique advantages such as flexible working arrangements and a focus on work-life balance, making it a rewarding place to build your career while positively impacting the lives of children and families.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Assistant x2 - MID07619 in Bonnyrigg
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Midlothian Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Midlothian Council and let us see your personality shine through!
We think you need these skills to ace Customer Care Assistant x2 - MID07619 in Bonnyrigg
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Midlothian Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Midlothian Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Midlothian Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Midlothian Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Midlothian Council will surely appreciate.
