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- Tasks: Support staff with various council systems and applications, providing training and troubleshooting.
- Company: Join Midlothian Council, dedicated to transforming and improving local services.
- Benefits: Enjoy a permanent role with a competitive salary and a supportive work environment.
- Why this job: Gain hands-on experience in software support while making a positive impact in your community.
- Qualifications: SVQ level 3 or equivalent in IT, plus advanced MS Excel skills required.
- Other info: Guaranteed interviews for eligible candidates; apply by 28th September 2025.
The predicted salary is between 30000 - 42000 Ā£ per year.
Job Description
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An exciting opportunity has arisen to build your software/applications knowledge and experience, working with staff in schools and other services across the whole council.
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Based in Fairfield House as part of the Business Applications Team within Corporate Resources, you will provide support for staff utilising several Council systems and applications including SEEMiS, Groupcall, Parents Portal and the potential future delivery of a client transport system.
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You will provide day to day support to users and advise on associated business processes. You will support the implementation, operation and ongoing development of these systems/applications (please note that this does not include the support of digital hardware and infrastructure) and support any relevant projects.
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You will deliver training to system users as required and ensure that any required periodic processing and production of reports is completed accurately and according to timetables.
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KNOWLEDGE
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EDUCATIONAL/VOCATIONAL QUALIFICATIONS REQUIRED
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Ā Essential:
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Jobholders must be educated to SVQ level 3/ in a relevant subject such as HNC Information Technology, Information Management, Business Information Systems, or evidence of equivalent competency along with evidence of numeracy and literacy at Higher Grade.
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EXPERIENCE REQUIRED
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Essential:
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Evidence of advanced MS Excel skills.
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Evidence developed interpersonal skills to agree and implement changes in procedures.
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An understanding of the relevant legislation associated with the retention of information.
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Desirable:
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Evidence of the ability to produce and manipulate data for a variety of uses using various query and reporting tools.
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Previous Systems Administration experience including the provision of helpdesk service to colleagues and other stakeholders
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Experience of the delivery of staff training.
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Experience in the design and production of training/procedural/guidance documentation.
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CLOSING DATE ā Sunday 28th September 2025
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INTERVIEW DATE ā Tuesday 7th October 2025
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Job Advert
Position Title: Application Support Officer
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Directorate: Place
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Location: Fairfield House
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Contract Status: Permanent
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Hours of Work: 36 hours per week
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Working Pattern: Monday ā Friday
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Weeks per year: 52
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Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.
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Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is Ā£30,243.53 per annum.Ā
Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by you.
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Please note that Disclosure Scotland has changed the way certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.
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Additional Information
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to discuss with member of the Recruitment Team stating the post reference number.
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Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.
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If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.
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Application Support Officer - MID07005 employer: Midlothian Council
Contact Detail:
Midlothian Council Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Application Support Officer - MID07005
āØTip Number 1
Familiarise yourself with the specific applications mentioned in the job description, such as SEEMiS and Groupcall. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach to learning.
āØTip Number 2
Brush up on your MS Excel skills, as advanced proficiency is essential for this role. Consider taking an online course or practicing with real datasets to showcase your ability to manipulate and analyse data effectively.
āØTip Number 3
Prepare to discuss your experience in delivering training and support to users. Think of specific examples where you've successfully helped others understand a system or process, as this will highlight your interpersonal skills.
āØTip Number 4
Research the relevant legislation regarding information retention. Being knowledgeable about compliance issues will show that you are serious about the responsibilities of the role and can contribute to maintaining standards within the council.
We think you need these skills to ace Application Support Officer - MID07005
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your advanced MS Excel skills, interpersonal abilities, and any experience in systems administration or training delivery.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses how your background and skills make you a great fit for the Application Support Officer role. Mention your understanding of the relevant legislation and your ability to support users effectively.
Showcase Relevant Experience: In your application, provide examples of past experiences where you've successfully supported users or implemented changes in procedures. This could include any training you've delivered or documentation you've created.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Midlothian Council
āØShowcase Your Software Knowledge
Make sure to highlight your understanding of the specific applications mentioned in the job description, such as SEEMiS and Groupcall. Be prepared to discuss how you've used similar systems in the past and any relevant projects you've worked on.
āØDemonstrate Interpersonal Skills
Since the role involves advising staff and implementing changes, it's crucial to showcase your interpersonal skills. Prepare examples of how you've successfully communicated with colleagues or clients to resolve issues or improve processes.
āØPrepare for Training Scenarios
As you'll be delivering training to system users, think about how you would approach this task. Be ready to discuss your experience in training others and how you would ensure that users feel confident using the systems.
āØUnderstand Data Management Legislation
Familiarise yourself with the relevant legislation regarding information retention. Being able to discuss this knowledge during the interview will demonstrate your preparedness for the responsibilities of the role.
