At a Glance
- Tasks: Lead and shape performance across diverse complex care services in a hands-on role.
- Company: Join Willinbrook Healthcare, a rapidly expanding and values-driven organisation.
- Benefits: Enjoy a competitive salary, up to 40% bonus, car allowance, and private medical insurance.
- Other info: Flexible home-based role with significant regional travel and excellent career growth opportunities.
- Why this job: Make a meaningful impact in the specialist care sector while growing your leadership skills.
- Qualifications: Proven multi-site leadership experience in specialist or complex care environments.
The predicted salary is between 70000 - 70000 £ per year.
Management - Midlands
Contract: Full Time
Salary: £70,000 per annum + up to 40% bonus
Shift type: Days
Contracted hours: Full Time
Location: Home-based with regional travel
About the Role
We are seeking an experienced and driven Regional Operations Manager to join our rapidly expanding Specialist Division. This is a newly created, high-impact leadership role offering the opportunity to shape performance, quality, and growth across a diverse portfolio of complex care services.
Reporting to the Director of Operations, you will provide strong, visible leadership to a group of Registered Managers, ensuring services consistently deliver exceptional care, maintain regulatory excellence, and achieve strong commercial performance. This is a hands-on role, suited to a leader who thrives on challenge, enjoys being close to services, and can balance quality with financial accountability.
Salary & Benefits
- £70,000+ base salary (flexible for the right candidate)
- Bonus scheme up to 40% of salary
- Pension
This is a full-time, home-based role with significant regional travel (typically four days per week) and participation in an on-call rota. The nature of the role requires flexibility, visibility across services, and a willingness to be present where you are most needed.
The Opportunity
You will oversee a regional portfolio of specialist services, supporting a wide range of complex needs including mental health, neuro and brain injury, dementia, and physical health. This role combines strategic oversight with operational delivery. You’ll be responsible for driving consistency, improving performance, and embedding a culture of accountability and continuous improvement across your region.
What You’ll Be Doing
As Regional Operations Manager, you will lead from the front; developing and supporting your Registered Managers to deliver the highest standards of care while achieving strong operational and financial outcomes. You will ensure services are always inspection-ready, confidently leading them through regulatory processes while maintaining robust governance, safeguarding, and compliance standards. Alongside this, you will take ownership of key commercial drivers, including occupancy growth, cost control, and workforce efficiency, ensuring each service operates at optimal performance.
A key part of the role will involve hands-on support where needed; stepping into underperforming services, leading turnaround plans, and stabilising performance. You’ll also maintain oversight of clinical delivery, including care planning, medication management, and the effective use of systems such as RADAR and Nourish.
Building strong relationships will be critical. You’ll work closely with families, commissioners, and internal support teams to ensure a joined-up, high-quality approach across all services.
What We’re Looking For
We’re looking for a proven multi-site leader with a strong background in specialist or complex care environments. You will bring experience of managing multiple services, with a track record of improving quality, driving performance, and successfully navigating regulatory inspections. You’ll be a confident and credible leader, able to influence, challenge, and inspire others while remaining hands-on and solutions focused. Commercial awareness is essential, alongside the ability to manage competing priorities in a fast-paced and often demanding environment.
Experience as a Registered Manager and clinical qualifications (RGN/RMN) are highly desirable, as is exposure to services supporting learning disabilities or autism; although your ability to lead, deliver results, and manage complexity is what matters most.
How Success is Measured
Success in this role is clearly defined and directly linked to reward. You will be measured on your ability to deliver strong regulatory outcomes, grow occupancy, improve financial performance (EBITDA), reduce agency usage, and build stable, high-performing teams – all of which contribute to an attractive bonus of up to 40%.
Why Join Us?
At Willinbrook Healthcare, part of Care Concern Group, our growth is driven by more than ambition, it’s underpinned by our values. We are kind, passionate, trusted, respectful, and inclusive in everything we do, and we look for leaders who bring those qualities to life in their teams and services.
In just four years, our specialist division has grown to 20+ services, within a wider UK group of over 140 homes. As we continue to expand, we are investing in strong, values-led leadership to help shape the future of our services and deliver outstanding care.
If you’re a driven leader who wants to make a meaningful impact, lead with purpose, and grow with an organisation that is going places, we’d love to hear from you.
Regional Operations Manager Specialist Division in Birmingham employer: Midlands
Care Concern Group is an exceptional employer that prioritises the growth and development of its employees while making a meaningful impact in the care sector. With a supportive work culture, generous benefits including 5.6 weeks of annual leave, and the autonomy to shape recruitment strategies across the Midlands, this role offers a unique opportunity for passionate individuals to thrive in a dynamic environment. Join us to build lasting relationships and contribute to the success of our specialist care homes, all while enjoying the flexibility of a home-based position with regular travel.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager Specialist Division in Birmingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Midlands.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Midlands.
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We think you need these skills to ace Regional Operations Manager Specialist Division in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Midlands.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Midlands.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Midlands. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Midlands. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Midlands
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Midlands’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
