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- Tasks: Lead the front of house team and ensure an exceptional dining experience.
- Company: Join the San Carlo family, a renowned Italian restaurant group with global opportunities.
- Benefits: Enjoy free meals, 50% staff discount, and access to earned pay anytime.
- Why this job: Be part of a vibrant team and develop your career in a dynamic environment.
- Qualifications: 2 years in a similar role with strong team management skills.
- Other info: Opportunities for international work and ongoing professional development.
The predicted salary is between 28800 - 42000 £ per year.
San Carlo Birmingham are hiring a Head Host/Hostess!
Competitive Industry pay (based on salary & Tronc)
Our story
The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.
Colleague Benefits:
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Wagestream - Access to earned pay at any point of the month
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities:
- Undertake all waiter/waitress responsibilities where relevant/needed
- Monitor and drive Spend Per Head in your department
- Effectively organise and run shifts as a duty manager
- Ensure that all Restaurant consumables are kept to par and are within budget spend
- Take responsibility for all Restaurant stock control including, wastage, ordering, invoicing, stock levels and maintenance in your department
- Ensure a two-week rota is available for the Restaurant team at all times, working a month in advance for forecast rota
- Regularly hold reviews with each restaurant team member to encourage career development/progression
- Liaise with General Manager for any guidance and to communicate any training
- Ensure that team staff levels are assessed weekly and actively recruit if needed
- Take a lead on all Restaurant recruitment and ensure an excellent candidate experience throughout the process
- Onboarding of new staff, including full restaurant training and all CPL compliance is completed
- Ensure your department has an up to date Talent Pipeline with training needs and succession plans
- Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion
- Ensure all Health & Safety policies are met, including all legislative and licensing requirements
Required Qualifications & Experience:
- 2 year’s experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
Head Host/Hostess in Birmingham employer: Midlands
Contact Detail:
Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host/Hostess in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the restaurant industry. A personal recommendation can go a long way in landing that Head Host/Hostess role.
✨Tip Number 2
Show up in style! If you’re keen on a specific restaurant, pop in for a visit. Chat with the staff, show your enthusiasm, and let them know you’re interested in joining the team. It’s all about making that personal connection!
✨Tip Number 3
Prepare for the interview! Research San Carlo’s values and their approach to customer service. Be ready to discuss how your experience aligns with their needs, especially around team management and creating an excellent candidate experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head Host/Hostess in Birmingham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of flair can make your application stand out from the crowd.
Tailor Your Application: Make sure to customise your application for the Head Host/Hostess role. Highlight your relevant experience and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for both you and us.
How to prepare for a job interview at Midlands
✨Know Your Stuff
Before the interview, make sure you research San Carlo Birmingham and their values. Understand their story, the culture they promote, and what makes them stand out in the restaurant industry. This will help you connect your experience to their mission during the interview.
✨Showcase Your Leadership Skills
As a Head Host/Hostess, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, handled conflicts, or improved processes. Be ready to discuss your management style and how you motivate others.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks. Think of scenarios where you had to manage busy shifts, deal with customer complaints, or ensure health and safety compliance. Practising these responses will help you feel more confident.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role or the company. This shows your genuine interest in the position and helps you determine if it's the right fit for you. Consider asking about their training programmes or opportunities for career progression.
