At a Glance
- Tasks: Lead and manage the workshop team to ensure top-notch performance and customer satisfaction.
- Company: Join a prestigious automotive brand known for quality and innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Be part of a supportive team that values growth and quality.
- Why this job: Make a real impact in a fast-paced workshop while developing your leadership skills.
- Qualifications: Experience in workshop management and a passion for customer service.
The predicted salary is between 35000 - 45000 € per year.
As the Workshop Controller, you are fully responsible for planning, controlling and delivering overall workshop performance, effectively managing, leading and organising the workshop team and identifying training needs. You are the professional interface between the workshop and the Customer Executive, having a significant impact on customer satisfaction and making a key contribution to the success of the aftersales operation. Ensuring all Mercedes-Benz UK and MTV standards are met and legal regulations on labour, H&S, quality and environmental protection complied with. To positively represent the company and the Brand both internally and externally.
Manage and develop staff, ensuring the team is motivated for optimum productivity and performance. Ensure job time planning and task allocation for workshop is carried out correctly and pre-determined job times are adhered to. Highlight and review Vehicle Off Road cases to minimise downtime. Monitor repair status and if any work is identified that may fall outside completion schedule or additional authority is required, liaise with Customer Exec to make sure customer is advised.
Accept repair orders, review and organise work so all resources are fully utilised. Allocate to appropriate skill level and explain customer specific requirements and completion deadline. Adhere to pre-authorised and agreed prices for workshop services. Handover all necessary documentation to allow Customer Exec to explain works completed. Fully accountable for managing and updating EWIP, taking corrective measures and actions in a timely manner, in conjunction with Kerridge WIP. Ensure Truckfile sign-off within 1 working day to meet compliance requirements.
Adjust resource planning in the Dealer Management System to ensure additional hours are assigned. Liaise and support the Parts Department to ensure the correct parts and quantities required are ordered and available before consumables run out. Plan and manage staff holidays and absence, to ensure operational hours are fully covered and minimise disruption to the business. Work with customers and those with difficult complaints to resolve issues swiftly and to the benefit of all parties.
Ensure company HR policies are applied correctly, fairly and consistently and that conduct/performance issues are dealt with without undue delay. Responsible for all aspects of Health & Safety on site, ensuring appropriate use of PPE at all times. Ensuring all required technical test equipment and tools are available and ready for use. Ensure workshop facility is maintained to a high standard and repairs are initiated in a timely manner. Ensuring quality control of all completed tasks. Set a professional example at all times when dealing with customers and colleagues. Respond promptly and efficiently to all managerial requests. Complete admin tasks and management reporting to a high standard within agreed timeframes.
Required Knowledge, Skills & Experience
- Technical and administrative knowledge, has experience of workshops and understands the connection between quality, customer satisfaction and business success.
- Create a good working atmosphere, enthuses and motivates their team.
- Recognise their own personal development needs, allow others to express an opinion and feedback, and take constructive criticism seriously.
- Able to reach target agreements with employees and to monitor the level of target achievement.
- Understands the needs of the customer and knows how to meet their expectations.
- Managing & Leadership - Motivate and organise a strong team with a shared goal, based on trust and respect.
- Results Orientation - Identify actions necessary to complete tasks, meet the needs of our customers.
- Problem Solving - Think creatively to overcome obstacles, deliver solutions that benefit the customer and the business.
- Interpersonal & Communication - Interact with others in a fair, positive and professional manner and communicate complex technical matters clearly in a customer focused way.
- Quality Focused – Ensure a high-quality service at all times and embed a ‘right first time’ culture.
Workshop Controller - Wellingborough employer: Midlands Truck & Van Ltd
As a Workshop Controller at our Wellingborough location, you will thrive in a dynamic work environment that prioritises employee development and customer satisfaction. We offer comprehensive training opportunities, a supportive team culture, and a commitment to maintaining high standards of health and safety, ensuring that you can excel in your role while contributing to the success of our aftersales operation. Join us to be part of a brand that values professionalism and teamwork, making a meaningful impact on both our customers and your career.
Contact Detail:
Midlands Truck & Van Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller - Wellingborough
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 3
Don’t forget to ask questions! When they give you the chance, hit them with thoughtful queries about the role or the team. It shows you’re engaged and really interested in how you can contribute to their success.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace Workshop Controller - Wellingborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Workshop Controller role. Highlight your experience in managing teams and ensuring customer satisfaction, as these are key aspects of the job. We want to see how you can bring your unique skills to our workshop!
Showcase Your Leadership Skills:In your application, emphasise your ability to motivate and organise a team. Share examples of how you've successfully led a group in a workshop or similar environment. We love seeing candidates who can inspire others and create a positive working atmosphere!
Demonstrate Problem-Solving Abilities:We’re looking for someone who can think creatively to overcome challenges. Include specific instances where you've resolved issues effectively, especially in a customer-focused context. This will show us that you can handle the pressures of the role with ease.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Workshop Controller position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Midlands Truck & Van Ltd
✨Know Your Workshop Inside Out
Before the interview, make sure you understand the key responsibilities of a Workshop Controller. Familiarise yourself with workshop performance metrics, customer satisfaction strategies, and how to manage a team effectively. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing and motivating teams. Think of specific examples where you've successfully led a team to achieve targets or improved productivity. Highlight your ability to create a positive working atmosphere and how you handle difficult situations with both customers and staff.
✨Understand Customer Needs
Since you'll be the interface between the workshop and the Customer Executive, it's crucial to convey your understanding of customer expectations. Prepare to share examples of how you've resolved customer complaints or enhanced customer satisfaction in previous roles. This will show that you can maintain high standards while keeping customers happy.
✨Prepare for Technical Questions
Expect questions related to technical knowledge and compliance with health and safety regulations. Brush up on relevant legal requirements and best practices in workshop management. Being able to discuss these topics confidently will demonstrate your commitment to quality and safety in the workplace.
