Midlands Truck & Van is an approved Mercedes-Benz Franchised Commercial Vehicle Dealer with dedicated locations in Birmingham, Boston, Coventry, Dunstable, Milton Keynes, Peterborough, Wellingborough and Wolverhampton.
We are proud to offer New Van andNew Truck Sales, Used Van and Used Truck sales and Aftersales solutions including 24hr servicing and parts availability.
We are currently recruiting for a Service Advisor to join our team at our Milton Keynes branch.
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle and the customer during it’s time at the dealership
- Take ownership of customer issues and to liaise with relevant parties to form and present a satisfactory resolution for both the business and customer
- Ensure that the requested work is completed on time and to the expected standards according to established guidelines
- To keepcustomers fully and regularly informed of changes to costs and expected completion times/dates ensuring that all job extensions are authorised
- Ensure that the authorisation of goodwill is appropriate and has been considered in an appropriate way
- Develop and sell other (additional) services and products that would help the customer.
- Form and build customer relationships fostering trust and long term loyalty
- Validate & update DMS marketing records for existing customers or create record for new customers
- Use workshop loading tool to schedule and ensure maximum workshop utilisation and profitability through scheduled maintenance, repair, Service 24h and vehicle re-book work, ensuring that work is capable of completion in line with customer’s requirements.
- To ensure that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy vehicles and collection and delivery drivers
- Raise job packs for vehicles, ensuring that all required supporting documentation/checks have been completed and recorded
Phone 01908 228200
Parts 01908 942433
Head Office: Midlands Truck & Van, 2 Cornwall Road, Cornwall Industrial Estate, Smethwick, Birmingham, B66 2JT
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Service Advisor - Milton Keynes employer: Midlands Truck & Van Ltd
Midlands Truck & Van offers a dynamic work environment in Coventry, where employees are valued for their contributions and encouraged to grow professionally. With a strong focus on teamwork and collaboration, the company provides ample opportunities for career development and training, ensuring that every team member can thrive in their role. Additionally, the commitment to data integrity and GDPR compliance highlights the company's dedication to ethical practices and employee responsibility.
