At a Glance
- Tasks: Coordinate vehicle maintenance schedules and provide essential admin support to the service team.
- Company: Join a leading vehicle service provider in Milton Keynes with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for career growth.
- Other info: Enjoy a collaborative atmosphere with chances to learn and develop your skills.
- Why this job: Be a vital part of a dynamic team ensuring top-notch service delivery and customer care.
- Qualifications: Strong organisational skills and a knack for multitasking in a fast-paced environment.
The predicted salary is between 20790 - 25410 £ per year.
We are currently hiring for a Service Administrator for our Milton Keynes branch. For more information read the details below and apply today.
Job Purpose
The Service Administrator plays a key role in supporting the Service Department by coordinating vehicle maintenance schedules, ensuring customer and contractual compliance, and providing administrative support to the service team.
The role requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities while delivering outstanding customer service.
- Manage and coordinate HGV service schedules to ensure vehicles are maintained in line with manufacturer recommendations, customer requirements, and contractual obligations.
- Arrange and book vehicle servicing, MOTs, and tachograph calibrations, ensuring all bookings are completed within required timescales.
- Liaise with local MOT ATF lanes to secure appointments and issue the relevant order numbers for bookings.
- Chase outstanding order number requests where required to maintain workshop efficiency and provide cover during periods of staff annual leave.
- Monitor customer satisfaction surveys, contacting customers to encourage survey completion and maximise response rates.
- Follow up on outstanding service booking leads, ensuring all enquiries are progressed and completed.
- Clear down and update service leads within internal systems, ensuring accurate and up-to-date information is maintained.
- Follow up on service rebook opportunities and support recall campaigns where required.
- Provide holiday cover for Service Advisors, including managing their customer portfolio, responding to customer enquiries, arranging bookings, and ensuring continuity of service.
- Use manufacturer and customer portals to manage bookings, compliance requirements, and administrative processes.
- Maintain accurate service records and ensure all documentation is completed correctly.
- Carry out general administrative duties to support the efficient operation of the Service Department.
- Work closely with the workshop, Service Advisors, customers, and external suppliers to ensure excellent communication and service delivery.
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Head Office: Midlands Truck & Van, 2 Cornwall Road, Cornwall Industrial Estate, Smethwick, Birmingham, B66 2JT
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Service Administrator - Milton Keynes employer: Midlands Truck & Van Ltd
Midlands Truck & Van Ltd is an exceptional employer, offering a supportive work culture that values teamwork and excellence in customer service. Located in Milton Keynes, employees benefit from a dynamic environment with opportunities for professional growth and development, ensuring that every technician can enhance their skills while contributing to high-quality repairs and maintenance. Join us for a rewarding career where your expertise is recognised and valued.
Contact Details:
Midlands Truck & Van Ltd Recruitment Team
